Jessica Yang
Thornton,CO
Summary
Results-oriented professional with over 10 years of experience in go-to-market strategy and demand generation. Expertise in product lifecycle management and cross-functional collaboration to enhance product visibility and adoption. Proficient in leveraging AI tools and market intelligence to drive revenue growth and brand loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SAP - SME MD Business Partners Customers
CordenPharma
05.2025 - Current
- Served as the Subject Matter Expert for the SAP S/4HANA Business Partner – Customer domain, providing functional expertise and process leadership throughout system implementation and ongoing operations.
- Partnered with project teams and business stakeholders to document business processes, define requirements, and ensure alignment with global SAP templates and compliance standards.
- Supported the deployment of SAP S/4HANA by validating fit-to-standard processes, coordinating gap analyses, and recommending feasible process or configuration adjustments.
- Prepared, validated, and migrated customer master data, ensuring completeness, accuracy, and adherence to data governance principles.
- Defined and executed user acceptance testing (UAT), verified data integrity and system functionality, and approved results for production deployment.
- Developed end-user training materials and documentation; facilitated training sessions to promote user adoption and consistent data entry practices.
- Participated in cutover planning and post go-live hypercare support to ensure smooth system transition and operational readiness.
- Provided first-line support for system issues, authorization requests, and process inquiries within the Customer Business Partner domain.
- Managed user roles and authorizations, ensuring appropriate access controls and compliance with corporate standards.
- Collaborated with Global Process Owners (GPOs) and other SMEs to evaluate enhancement requests, perform testing, and update process documentation as required.
- Conducted routine process reviews to identify improvement opportunities and promote standardization across global business units.
PRODUCT MANAGER
Hunter Douglas
10.2018 - 11.2024
- Led product lines generating $44M annual revenue, innovating design and market strategies for improved user experience.
- Provided SME-level knowledge to teams overseeing consumer site management, technical documentation, SAP systems, and developing LMS content.
- Conducted market research and competitive analysis to inform product positioning and quarterly planning.
- Fostered product lifecycle management, including obsolescence planning and product evolution strategies.
- Acted as a key liaison between Product and go-to-market strategy, streamlining communication and ensuring accurate, up-to-date product insights across teams.
- Oversaw launches of new product features with internal and external messaging alignment for value drivers and business outcomes.
- Created case studies, testimonials, and video scripts by working closely with customers to showcase success stories and drive brand trust.
- Defined product messaging and contributed to vertical-specific campaigns for discrete manufacturing sectors.
- Partnered with sales teams to refine messaging and align promotional campaigns with buyer personas.
- Collaborated with Product and Sales to execute multi-channel launches including sales playbooks, demo videos, and campaign content.
- Skilled in working with international teams and partners across diverse regions, including Mexico, Canada, and China.
LEARNING AND DEVELOPMENT LMS ADMINISTRATOR
Hunter Douglas
10.2014 - 09.2018
- Collaborated as a key member of cross-functional task force responsible for evaluating, selecting, and implementing new Learning Management System (LMS) to enhance organizational training and development capabilities.
- Provided go-live support and served as the first line of assistance for LMS authorization, process, and data-related issues.
- Aligned local improvements with global standards and supported implementation of enhancements through end-to-end testing, training, and documentation updates.
- Collaborated with IT team to define role-based authorizations and ensure proper LMS access provisioning.
- Enhanced Salesforce processes, optimizing customer support tracking.
Education
Master of Business Administration - Marketing Specialization
Regis University
Denver, CO05.2015
Bachelor of Science - Marketing, Minor in Business Administration
Regis University
Denver, CO12.2008
Skills
- Project Management, Product Management & Launches, Product Lifecycle Management, Product Positioning & Messaging, Strategic Planning, Data-Driven Decision Making, Data Analytics & Insights, Data Visualization, Go-To-Market Strategy & Execution, Market Research & Competitive Analysis, Marketing Campaign & Alignment, Content Development & Management, Sales Enablement & Training, Stakeholder Collaboration & Communication, Cross-Functional Collaboration
- SAP, Analytics Cloud, SaaS, API Integration, Tableau, SalesForce, SharePoint, QuickMobile, Double Dutch, Smartsheets, Constant Contact, LMS - ExpertusOne, EMS - Aventri, Microsoft Office, Google Suite, WIX, Canva, Alchemer, SurveyMonkey, iOS, Android
Accomplishments
- Spearheaded the successful launch of the 2023 sample book for the flagship product line, driving enhanced product visibility and customer engagement.
- Performed and maintained vertical-specific marketing campaign targeting specialty window treatment industry, promoting an enhancement for a product line that contributes over $270 million in sales, annually.
- Led and tracked the “For-Your-Home” promotional campaign, targeting top-selling dealers with a new shade design, resulting in a 5% increase in product adoption within the first quarter post-launch.
- Conducted extensive research to analyze hardware color offerings for 536 fabric SKUs, which streamlined the product mix by consolidating high-demand fabric colors with top-performing hardware options. Achieved annual savings of $15,000 in inventory costs by optimizing inventory, reducing excess stock, and aligning product offerings more closely with consumer preferences.
- Served as the expert report steward for product management team, leading Lunch-and-Learn sessions on reporting tips and enhancements.
- Streamlined reporting processes for 26 product lines by creating a reusable template within the reporting system, enabling automated month-end report generation and distribution.
- Saved over 80 work hours monthly by eliminating manual ad-hoc reporting tasks for 10 associates through automated reporting workflows.
- Streamlined trade show registration and payment workflows, enhancing efficiency and user experience for over 50 events nationwide.
- Developed and managed mobile event applications for annual national sales meetings in 2016, 2017, and 2018, enhancing attendee engagement and streamlining event logistics. Event apps utilized by 100+ attendees.
Certification
Certificate in High Performance Management, Regis University, Dec 2008
Timeline
SAP - SME MD Business Partners Customers
CordenPharma
05.2025 - Current
PRODUCT MANAGER
Hunter Douglas
10.2018 - 11.2024
LEARNING AND DEVELOPMENT LMS ADMINISTRATOR
Hunter Douglas
10.2014 - 09.2018
Bachelor of Science - Marketing, Minor in Business Administration
Regis University
Master of Business Administration - Marketing Specialization
Regis University