Jessica Yates
Winchester,VA
Summary
Meticulous, reliable professional with 25+ years' experience in management and customer service. To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager/HR/Service Coordinator
BVD Septic LLC
08.2022 - Current
- Hiring, training and terminating employees
- Managing the office budget and inventory count
- Schedule all service calls and handle customer issues, Handle all warranty calls for builders
- Permitting, Inspections and submitting finals to the Health Department for approvals
- Provide administrative support to senior management and other staff
- Maintain office files and records, ensuring they are up-to-date and properly managed
- Establish work priorities and ensure deadlines are met and procedures are followed
Office Manager/ Scheduler
Presto Electrical LLC
01.2023 - 09.2024
- Scheduled all electrical calls
- Order inventory
- Pulled permit, order inspections and submitted emergency reconnect letters to power companies
- Handle all invoicing and payments coming in
- Scheduled meetings with contractors and other trades to schedule coordinating to the project needs
- Office Closed September 2024, BVD Septic took over and hired electrician to wire the septic system
New Construction Administrator Coordinator/Service Coordinator
Presto Plumbing LLC
01.2020 - 08.2022
- Oversaw all 13 of our home builders accounts
- Provide direction/assistance for any problems or questions that may arise with customers
- Work closely with Project Manager to handle administrative and customer service work
- Maintain scheduling of all phrases for new construction plumbing and warranty jobs
- Prepare reports, communications & meeting minutes
- Preparing permits and applications
- Answering incoming calls (average of 100 a day)
- Responsible for tracking inventory for jobs
- Billing all invoices and keeping track of subcontractors’ work to be paid out
Office Manager and Medical Assistant
Complex Orthopedic Evaluation
03.2016 - 01.2020
- Oversaw 400 accounts for businesses averaging $275,000 in annual revenue
- Review and verified documents against patient chart resulting in 100% accountability
- Oversaw all supply inventory including, catalogued prescription medication under safely guarded
- And stock maintenance that led to an operating cost savings of 3% year-over-year
- Handled phone system, record & update patient information and appointment calendar for over 25 patients daily
- Maintained, cleaned exam room disposed of hazardous medical waste
- Liaison between Law Firms, Hospital and other clinics/health centers
- Participated in annual contract deliverable with HIPAA Compliance and OSHA Compliance
Administrative Assistant
Johnston Supply
02.2002 - 03.2016
- Coordinate communications, track and follow up on requests, and identify those of importance which require immediate attention
- Verified turn in equipment from employees’ ensuring zero loss
- Developed new filing and organizational practices
- Answered incoming calls (average of 125+ calls per day)
- Organized 3+ monthly meetings and their logistical elements
- Responsible for billing invoices, daily cash balance, and accounts receivables
Education
Keiser University - Business Management, Transportation of Logistics
Keiser University
01-2027
Skills
- Effective leadership and motivational skills
- Solution-oriented with exceptional critical thinking
- Expert proficiency with Microsoft Office
- Creative problem-solving
- Strong time-management and administration skills
- Experienced in project development and oversight
- Customer Service
- Organizational Skills
- Office Management
- Office Administration
- Operations Management
- Project Management
- Negotiation and Conflict Resolution
Certification
- OSHA Certification
- HIPAA Certification
Timeline
Office Manager/ Scheduler
Presto Electrical LLC
01.2023 - 09.2024
Office Manager/HR/Service Coordinator
BVD Septic LLC
08.2022 - Current
New Construction Administrator Coordinator/Service Coordinator
Presto Plumbing LLC
01.2020 - 08.2022
Office Manager and Medical Assistant
Complex Orthopedic Evaluation
03.2016 - 01.2020
Administrative Assistant
Johnston Supply
02.2002 - 03.2016
- OSHA Certification
- HIPAA Certification
Keiser University - Business Management, Transportation of Logistics
Keiser University
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