JESSICA YEDNOCK
Penn Valley,PA
Summary
Efficient Clinical Services Coordinator with robust background in healthcare sector. Possess strong skills in coordinating clinical operations, managing patient care, and implementing quality improvement initiatives. Known for ability to lead multi-disciplinary teams, improve clinical processes, and enhance patient satisfaction. Previous roles demonstrate significant impact on improving clinical efficiency and streamlining service delivery within fast-paced healthcare settings. Diligence and dependability are assets I find very important in my work ethic. As well as being passionate, respectable, and having a positive attitude, I see myself as a team player who adapts quickly to any environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Services Coordinator
Hospital of the University of Pennsylvania
Philadelphia, USA
01.2024 - Current
- Telecommunication
- Patient triage
- Time management
- Surgical planning
- Patient education
- Scope handling
- Infection Prevention
- Effective counseling in health maintenance and disease management
- Assessed need for, ordered, obtained and interpreted appropriate studies
- Recorded patients' medical history, vital statistics and test results in medical records
Residential Counselor
Human Services Inc.
Phoenixville, USA
04.2022 - 04.2024
- Medication management
- Meal prep
- Activity planning
- Interviewed patients to obtain medical history and vital signs
- Mental health care and support
- Assisting with transportation of patients
- Crisis Intervention and Support
- Patient education
Certified Medical Assistant
Hospital of the University of Pennsylvania
Philadelphia, USA
11.2018 - 01.2024
- Effective counseling in health maintenance and disease management
- Medical Scribing
- Surgical planning
- Interviewed patients to obtain medical history and vital signs
- Assessed need for, ordered, obtained and interpreted appropriate studies
- Appropriate triage of patients
- Scope handling
- Patient education
- Wound Care
- Infection Prevention
- Botox set up and administration
- Special equipment training and handling
- Supply ordering and management
- Professional Communication
Retail Sales Associate
Justice
Pottstown, USA
07.2014 - 01.2019
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Cleaned and organized the store, including the checkout desk and displays
- Prioritized helping customers over completing other routine tasks in the store
- Responded to customer questions and requests in a prompt and efficient manner
- Trained 3+ new sales associates each quarter
- Completed all daily tasks and special assignments with an efficient and quality driven approach
- Built relationships with customers to increase likelihood of repeat business
Certified Medical Assistant
Penn Psychiatric Center
Phoenixville, USA
12.2017 - 11.2018
- Effective counseling in health maintenance and disease management
- Provided patient education
- Administering injections and urinalysis
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Assessed need for, ordered, obtained and interpreted appropriate lab tests
- Called medication into pharmacies
Medical Assistant
ENT Specialists of Arizona: Mendelson David DO
Tempe, USA
08.2017 - 10.2017
- Maintained a clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Recorded patients' medical history, vital statistics and test results in medical records
- Prepared and administered medications as directed by a physician
- Measured patient spirometry
- Assisted physicians in follow-through of care
- Took direction from physicians, RN and LPNs
- Obtained all prescribed laboratory testing
- Provided pre- and post-operative care
Education
Certification - Administrative/Clinical Medical Assistant
Pima Medical Institute
Tucson, AZ01.2017
High School Diploma -
Pottstown Senior High School
Pottstown, PA01.2015
Skills
- Front and back-office assistance
- Patient-focused care
- CPR/BCLS certification
- EHR/EMR
- Medical scribing
- Scope handling
- Wound Care
- Care Coordination
- Multidisciplinary team collaboration
- Clinical Documentation
- Physical assessments
- Clinical staff support
- Compliance with regulatory guidelines
- Medical Records Management
- Business Correspondence Writing
- Administrative assistance
- HIPAA
- Time Management
- Patient triage
- Typing 80 WPM
- Insurance verification
- Medical terminology
- Microsoft Office
- Adobe
- Medication Monitoring & Administration
- Checking stock
- Ordering Inventory
Certification
- Certified Medical Assistant (CCMA), 10/01/18 - Current
- CPR expiring 10/31/25
Commitments
- Employee Engagement Committee, 09/01/23, Current
- Diversity, Equity, Inclusion Committee, 08/01/23, Current
Timeline
Clinical Services Coordinator
Hospital of the University of Pennsylvania
01.2024 - Current
Residential Counselor
Human Services Inc.
04.2022 - 04.2024
Certified Medical Assistant
Hospital of the University of Pennsylvania
11.2018 - 01.2024
Certified Medical Assistant
Penn Psychiatric Center
12.2017 - 11.2018
Medical Assistant
ENT Specialists of Arizona: Mendelson David DO
08.2017 - 10.2017
Retail Sales Associate
Justice
07.2014 - 01.2019
Certification - Administrative/Clinical Medical Assistant
Pima Medical Institute
High School Diploma -
Pottstown Senior High School