Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Yelverton

Crestview

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Big Boss Stores
Defuniak Springs
12.2020 - Current
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Implemented quality control measures to uphold company standards.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed customer service inquiries and complaints in a timely manner.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.

Insurance Agent

Teleperformance USA
DeFuniak Springs
03.2018 - 04.2025
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Developed appropriate quotes based on risk information.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Responded to customer inquiries and problems to promote great service.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Processed payments received from clients promptly according to established procedures.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Contacted underwriters and submitted forms to obtain binder coverage.

Certified Nursing Assistant

Chatauqua Rehabiltation and Nursing
DeFuniak Springs
11.2019 - 12.2020
  • Answered call lights promptly and responded to patient needs accordingly.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Used mobility devices to transport patients.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Helped residents walk with or without self-help devices.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Served meals to patients in their rooms and assisted with feeding when needed.

Service Advisor

Asurion
Crestview
04.2019 - 11.2019
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Prepared invoices for services rendered and collected payments from customers.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Assistant Manager

Taco Bell
Freeport
03.2017 - 04.2019
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved conflicts between team members in an effective manner.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.

Assistant Store Manager

Sonic
DeFuniak Springs
01.2015 - 03.2017
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained inventory by checking merchandise to determine levels.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided training to new employees on company policies and procedures.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Education

Personal Line Insurnace Agent

Emerald Coast Technical College
DeFuniak Springs, FL
07-2023

High School Diploma -

Northwest Florida State College
Niceville, FL
02-2010

Skills

  • Employee training
  • Payroll administration
  • Inventory management
  • Quality control
  • Customer service
  • Timekeeping management
  • Safety compliance
  • Sales transactions
  • Conflict resolution
  • Multitasking
  • Workplace safety compliance
  • Hiring and training
  • MS office

Certification

  • Personal Line Agent Licensed In all 50 States

Timeline

Assistant Manager

Big Boss Stores
12.2020 - Current

Certified Nursing Assistant

Chatauqua Rehabiltation and Nursing
11.2019 - 12.2020

Service Advisor

Asurion
04.2019 - 11.2019

Insurance Agent

Teleperformance USA
03.2018 - 04.2025

Assistant Manager

Taco Bell
03.2017 - 04.2019

Assistant Store Manager

Sonic
01.2015 - 03.2017

Personal Line Insurnace Agent

Emerald Coast Technical College

High School Diploma -

Northwest Florida State College

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Jessica Yelverton