Jessica Yoakum
Huron,USA
Summary
Dependable professional equipped for fast-paced work and changing daily needs. Serves patients/customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase patient/customer satisfaction. Highly organized multitasker skilled at managing communications and maintaining records.
Overview
11
11
years of professional experience
Work History
Registered Medical Assistant
Firelands health
Huron, Ohio
08.2021 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and maintained confidentiality according to regulations.
- Administered medications and vaccinations under physician supervision.
- Coordinated appointment schedules to optimize clinic workflow.
- Educated patients on health maintenance and preventive care practices.
- Collaborated with team members to enhance patient care quality at the facility.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted physicians in exams, treatments, and procedures.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
Dispatch
Erie County Sheriffs Office
Sandusky, OH
09.2019 - 10.2019
- Scheduled and dispatched workers and service crews to handle service and repair needs.
- Conferred with the customer and team supervisors to address and resolve service needs.
- Organized daily assignment and run schedules for individuals and crews.
- Managed all communications across the Erie County territory.
- Relayed work orders and messages to and from supervisors and work crews using cellular and radio networks to keep everyone on the same page.
- Kept inventory levels optimized and supplies organized for forecasted demands.
- Maintained and updated files and records to support efficient [Type] operations.
- Received and routed incoming mail, packages, and deliveries.
- Guided visitors to staff members and business locations with warm, personable approach.
Medical Office Specialist
Firelands Physicians Group
Huron, OH
11.2017 - 08.2019
- Issued intake and new patient forms, office policies, and legally-required documents.
- Managed office inventory to prevent shortages and keep the team operating efficiently.
- Coordinated patient appointments and provided instructions for examinations and procedures.
- Supported medical unit by answering multi-line phones and providing clerical support.
- Improved clinical operations by coordinating with team clinicians.
- Kept medical records and correspondence current and accurate to maintain smooth operations.
- Scanned reports, patient consent forms, and chart forms into patient record.
- Interacted with insurers to verify coverage and collect payments.
- Welcomed patients, pharmaceutical reps, and other visitors to doctor's office.
- Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests, and arrange specialist referrals.
- Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.
- Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information.
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures.
Office Manager/office staff
Huron Family Dental
Huron, OH
01.2015 - 10.2017
- Balanced daily deposits and safe counts as required and prepared bank deposits.
- Oversaw accounts payable and accounts receivable duties and interactions with vendors.
- Evaluated customer issues and complaints and developed amicable solutions.
- Implemented an efficient workflow process improvement that enabled more productivity without the need to hire additional staff.
- Trained new employees in all aspects of office practices and procedures.
- Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.
- Retrieved, prepared, and scanned hard copy reports into electronic medical records.
- Received, screened, managed, and directed all incoming telephone calls.
- Managed office calendars and made other arrangements for meetings, travel, and special events.
- Scheduled patients for appointments, presented treatment plans, and collected all co-pays.
Education
High School Diploma - General
Huron High School
Huron06.2000
Bachelor of Science - Nursing
Bowling Green State University- Firelands Campus
Skills
- Multitasking
- Attention to detail
- Customer relations
- Maintain records
- Handle communications
- Policy enforcement
- Verbal communication
- Documentation
- Medical record management
- Appointment coordination
- Customer relationship management
- Office administration
- Problem solving
- Effective communication
- Team collaboration
- Time management
Timeline
Registered Medical Assistant
Firelands health
08.2021 - Current
Dispatch
Erie County Sheriffs Office
09.2019 - 10.2019
Medical Office Specialist
Firelands Physicians Group
11.2017 - 08.2019
Office Manager/office staff
Huron Family Dental
01.2015 - 10.2017
High School Diploma - General
Huron High School
Bachelor of Science - Nursing
Bowling Green State University- Firelands Campus
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