Home Health Aide
Hi, I’m
Jessica Yoder
Ann Arbor,MI
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Overview
28
25
Customer Service
10
Housekeeping
Work History
Yoder's Private Duty
Personal Aide/House Cleaner
08.2021 - Current
Job overview
- Assisted with organizing closets, cabinets and drawers to declutter homes and maximize client's storage space.
- Developed appropriate floor care plan maintenance programs for each household by taking into account different requirements for different types of floors.
- Made organic cleaning products to eliminate dangerous, harmful chemicals.
- Ran various household errands such as grocery shopping and pharmacy pick-up to save client's time.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Maintained a loyal clientele through excellent communication, punctuality, and reliability.
- Increased efficiency of cleaning tasks by utilizing appropriate tools and eco-friendly supplies tailored to each job.
- Safeguarded clients'' property by adhering to strict confidentiality and privacy policies during cleaning sessions.
- Exceeded client expectations with customized cleaning plans based on specific needs and preferences.
- Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.
- Managed scheduling conflicts promptly, ensuring minimal disruptions to both parties involved.
- Demonstrated versatility by performing various household chores such as laundry, dishwashing, and pet care upon request.
- Promoted a healthy living environment through proper disposal of waste materials and recycling practices when applicable.
- Collaborated with homeowners to develop efficient strategies for maintaining long-term organization within their living spaces.
- Kept inventory of necessary cleaning supplies from clients'' purchases or provided recommendations when needed.
- Conducted initial consultations with potential clients to assess the scope of work required for their unique situations.
- Performed pre-arrival inspections at rental properties including checking appliances, light fixtures, windows and doors.
- Assisted elderly or disabled individuals with daily housekeeping tasks, improving their quality of life at home.
- Contributed towards creating a welcoming atmosphere for guests and homeowners by maintaining a clean and tidy living environment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Ruth Viers
Home Health Aide
10.2013 - 07.2016
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Scheduled and coordinated medical appointments.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Developed and implemented care plans for clients.
Yoder's Private Duty
Personal Home Care Aide
08.2016 - 08.2021
Job overview
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed individual care plans for clients based on specific needs.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted with end-of-life care.
Captain Joe's/Cj's
Server/Bartender
08.2009 - 01.2013
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Arbor Hospice
Home Health Aide
04.2005 - 07.2009
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Trained new staff members on best practices for home health care.
Saline Evangelical Home
Certified Nursing Assistant
08.2002 - 03.2005
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
Wendy's
Fast Food Crew Leader
09.1997 - 05.2001
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Established and enforced policies and procedures to maintain high standards of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
Horizons Planning Ann Arbor, MI
Secretary's Assistant
06.1996 - 06.1999
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Washtenaw Community CollegeAnn Arbor, MI
Certified Nurse Assistant from Certified Nurse Assistant
06.2002
Washtenaw Community CollegeAnn Arbor, MI
GED from General Studies
05.2001
Skills
- Compassionate caregiving
- Time Management
- End-of-life care
- Effective communication
- Social interaction
- Client Documentation
- Care Plan Management
- Care Plan Assessment
- Case Management
- Schedule Management
- Clinical Quality Program Standards
- State Regulations Knowledge
- Interpersonal Communication
- Medical Charting
- Geriatric Care
- Emergency Response
- Medication Management
- HIPAA Compliance
- Medical Terminology
- Basic Housekeeping
- Data Entry
- Activities of Daily Living (ADLs)
- Guest Satisfaction
- Inventory Restocking
- Quality Control Guidelines
- Hospitality Management
- Quality Assurance Controls
- Health and Safety Compliance
- Commercial and Residential Cleaning
- Decision-Making Skills
- Resident Support
- Excellent Written and Oral Communication
- Electronic Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Personal Aide/House Cleaner
Yoder's Private Duty
08.2021 - Current
Personal Home Care Aide
Yoder's Private Duty
08.2016 - 08.2021
Home Health Aide
Ruth Viers
10.2013 - 07.2016
Server/Bartender
Captain Joe's/Cj's
08.2009 - 01.2013
Home Health Aide
Arbor Hospice
04.2005 - 07.2009
Certified Nursing Assistant
Saline Evangelical Home
08.2002 - 03.2005
Fast Food Crew Leader
Wendy's
09.1997 - 05.2001
Secretary's Assistant
Horizons Planning
06.1996 - 06.1999
Washtenaw Community College
Certified Nurse Assistant from Certified Nurse Assistant
Washtenaw Community College
GED from General Studies
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