Jessica Younan

Rochester Hills,MI

Summary

Assertive and enthusiastic, with extensive knowledge in all aspects of pharmacy operations, and an unsurpassed work ethic. Oversee day to day operations of the pharmacy, assisting in planning, budgeting, developing, organizing, evaluating pharmacy services. Maintaining monthly financial reports for analysis.

Overview

years of professional experience

Certification

Work History

Pharmacy Operations Manager

Walgreens Drug Store

Rochester Hills, MI

11.2005 - Current

Maintained one of the top 3 stores in district for sales and scripts
Management of Facility
Supervise Customer Engagement | Monitor Staff Interaction
Collaborate with all venders and complete pharmaceutical ordering
Develop and monitor all goals, including vaccine delivery, product sales, and promotional services
Facilitate KPIs & manage
Oversee Pharmacy Staff | scheduling & responsibilities.
Set up , organize and facilitate all meetings
Monitor all promotions of service-oriented donations
Orchestrate and participate in Public Speaking
Oversea compliance of rules and regulations
Organize and Evaluate and Deliver peer reviews
Supervised team of 10 pharmacy technicians.
Developed policies and procedures for effective pharmacy management.
Trained pharmacy interns and newly hired pharmacy technicians.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Successfully negotiated client contract renewals to create increased revenue

Salesperson

Metro PCS Store

, MI

05.2012 - 03.2020

Addressed customer concerns and mechanical issues
Worked and maintained quotas.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Logged reports, expenses, receipts and sales documents into digital database.
Improved customer service and telecommunication skills to build lasting relationships.

Pharmacy Technician

Advanced Pharmaceutical Consultants

New Baltimore, MI

08.2022 - Current

Stocked, labeled and inventoried medication to keep accurate records.
Counted, measured, and compounded medications.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Bachelor of Science - Health Care Administration

Arizona State University

Phoenix, AZ

Skills

Microsoft Office: Word, Excel, Outlook, PowerPoint
Accounting Software: AS400

Social Media: Facebook, Instagram, LinkedIn, TikTok
HRIS: Workday