Jessica Young
Seymour,IN
Summary
Hard-working Server, Supervisor, and Trainer with 12 years of experience leading teams, optimizing operations, and exceeding expectations. Dedicated to guest satisfaction, with an engaging personality and flexible approach. Excellent attention to detail proven to reach and exceed aggressive sales and customer retention goals. Upbeat, friendly, and anticipating guest needs to facilitate enjoyable dining experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server, Cashier, Caterer, Food Preparer
The Pines
Seymour, IN
11.2021 - Current
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked
- Bussed and reset tables to keep dining room and work areas clean
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Worked closely with shift manager to solve problems and handle customer concerns
- Cultivated warm relationships with regular customers
- Set up and disassembled food service stations, equipment and furniture per contract specifications
Assistant Manager
Café Gratitude
Los Angeles, CA
04.2021 - 09.2021
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Shift Supervisor, Bartender, Server
The Counter
Marina Del Rey, Downtown LA, CA
07.2010 - 04.2021
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Balanced restaurant accounts, including distributing staff members tips and paychecks.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Completed store opening and closing procedures, including setting up registers and checking products
- Delivered successful training to more than 15 employees during 11 year tenure, educating on successful work processes and productivity strategies
Corporate Restaurant Opening Trainer
The Counter Home Office
Scottsdale, AZ
07.2016 - 04.2021
- Trained and mentored hundreds of new personnel hired to fulfill various roles, one-on-one and in groups
- Taught in-depth menu knowledge, food and drink preparation, point of sale systems usage, and health and safety regulations
- Monitored progress of new staff through training and opening and focused support on those most in need, while encouraging those who were thriving
- Assisted with Director of Training duties, including writing and updating training materials, documenting staff progress, and communicating with management
Teaching Assistant
Loyola Marymount University
Los Angeles, CA
08.2008 - 05.2011
- Helped students master learning concepts through one-on-one and small group tutoring
- Distributed, collected, and graded tests and homework
- Worked as a teaching assistant for a Microsoft Excel lab
- Managed daily attendance and reported absences and tardies to Professor
Sales Associate
OTM Fight Shop
Redondo Beach, CA
05.2009 - 05.2010
- Conducted in-store customer service assistance and sales and performed opening/closing duties
- Developed more efficient inventory management system
Information Technology Intern
Loyola Marymount University
Los Angeles, CA
10.2007 - 08.2008
- Installed and configured software and hardware
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems
Host
Red Robin
Los Angeles, CA
06.2007 - 09.2007
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
Bachelor of Arts - Theatre Arts
Loyola Marymount University
Los Angeles, CA05.2011
Bachelor of Science - Applied Mathematics
Loyola Marymount University
Los Angeles, CA05.2011
Skills
- Organization and Time Management
- High Volume Dining
- Multitasking Abilities
- Responsible, Flexible, and Adaptable
- Proficient with Microsoft Word, PowerPoint, Excel, Visio
- Point of Sale Operations in Micros, Aloha, Toast, Clover
Certification
- Certified Serv Safe Food Handler
- Certified California Responsible Alcohol Beverage Service
Timeline
Server, Cashier, Caterer, Food Preparer
The Pines
11.2021 - Current
Assistant Manager
Café Gratitude
04.2021 - 09.2021
Corporate Restaurant Opening Trainer
The Counter Home Office
07.2016 - 04.2021
Shift Supervisor, Bartender, Server
The Counter
07.2010 - 04.2021
Sales Associate
OTM Fight Shop
05.2009 - 05.2010
Teaching Assistant
Loyola Marymount University
08.2008 - 05.2011
Information Technology Intern
Loyola Marymount University
10.2007 - 08.2008
Host
Red Robin
06.2007 - 09.2007
Bachelor of Arts - Theatre Arts
Loyola Marymount University
Bachelor of Science - Applied Mathematics
Loyola Marymount University