Jessica Young
Shawnee,KS
Summary
Multi-talented Brokerage Cashiering team Lead with 15 years of financial operations experience and history of policy and procedure adherence. Skilled in working within team to accomplish goals, drive productivity and improve process operations.
Overview
18
18
years of professional experience
Work History
MIDDLE OFFICE SPECIALIST
TRUST SOURCING SOLUTIONS
04.2022 - Current
- Timely and accurate pricing of securities daily and at month end.
- Execute free asset movement via ACAT and Non-ACAT processing.
- Monitor and update account cost basis and step-up basis per federal regulations.
- Monitor group distribution email and ensure responses within the stated guidelines.
- Cross-train and maintain a working knowledge of procedures to provide adequate backups.
- Assist in the implementation of new clients and training for new and existing clients.
- Create, update, and review testing of procedures and daily checklists.
BROKERAGE CASHIERING TEAM LEAD
Waddell & Reed
01.2017 - 01.2021
- Trained, mentored and motivated employees to maximize team productivity
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team
- Evaluated employee performance, identified areas of improvement and communicated plans to employees
- Drafted production reports for management to aid in decision-making and production planning
- Liaison between our clearing firm(s) and advisor offices with regard to cashiering requests
- Trouble shooting in all areas of Cashiering
BROKERAGE CASHIERING ASSOCIATE
Waddell & Reed
01.2015 - 01.2017
- Responsible for having/obtaining a working knowledge of the brokerage industry
- Assisting Advisors, field support staff and clients with questions regarding asset movement and other cashiering related activities
- Advise management of items requiring attention
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
- Resolved escalations and advisor issues by using skills Research and Problem resolution and escalated high-level issues to Management for assessment
- Reviewing and processing documents received via fax, mail, email, and an electronic imaging and workflow system
- Processing Asset movement requests including but not limited to check deposits, ACH withdrawals, and Federal
- Fund Wires.
VARIABLE ANNUITY ASSOCIATE
Waddell & Reed
01.2013 - 01.2015
- Processing and reviewing of annuity applications and supporting paperwork
- Entry of client information into the OnBoard System as applicable
- Deliver red bag mail
- Support to the NPF/OnBoard team and Variable Product OSJ team
- Overseeing timely and accurate linking of annuities to client brokerage accounts
- Reviewing daily submission status an follow-up
- Assisting Advisors/support staff with questions regarding submissions of variable products.
CASH CONTROL ASSOCIATE
Waddell & Reed
01.2009 - 01.2015
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes
- Organized cash movements between offices and to or from banks
- Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
NEW ACCOUNT ASSOCIATE
Waddell & Reed
01.2006 - 01.2009
- Compiled data from source documents prior to data entry
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements
- Maintained quality levels above prescribed minimums to support team productivity
- Reviewed source documents to locate required data for entry
- Performed imaging, transcription and verifying tasks to keep office workflows running smoothly
- Account Maintenance
- Quality control
Education
Pre Nursing CERTIFICATE - SIE -
Donnelly College
Kansas City, KS2020
Skills
- Analytical
- Clerical
- Research expertise
- Data entry background
- Training
- Client support
- Team Supervision
- Experience in leadership
- Quality Improvement
- Working collaboratively
- Active listening
- Outstanding Interpersonal skills
Timeline
MIDDLE OFFICE SPECIALIST
TRUST SOURCING SOLUTIONS
04.2022 - Current
BROKERAGE CASHIERING TEAM LEAD
Waddell & Reed
01.2017 - 01.2021
BROKERAGE CASHIERING ASSOCIATE
Waddell & Reed
01.2015 - 01.2017
VARIABLE ANNUITY ASSOCIATE
Waddell & Reed
01.2013 - 01.2015
CASH CONTROL ASSOCIATE
Waddell & Reed
01.2009 - 01.2015
NEW ACCOUNT ASSOCIATE
Waddell & Reed
01.2006 - 01.2009
Pre Nursing CERTIFICATE - SIE -
Donnelly College
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