Jessica Young
TEMPLE TERRACE,FL
Summary
Organized, goal-oriented, team player with 10+ years’ experience seeking a position in an established Customer Service or Administrative Assistant position. Friendly-hardworking customer service professional well spoken and upbeat with exceptional practical problem-solving skills. Accustomed to working in a team oriented, fast-paced environment. Motivated to maintain customer satisfaction, and contribute to company success.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Palma Ceia Family Care
01.2017 - 04.2020
- Answer multi-line phone system and take appointments or direct calls to the appropriate party
- Greet patients when they arrive at the office and provide them with any necessary paperwork or other information
- Collect co-pays and other fees required prior to the office visit or treatment
- Direct patients to the lab area for scheduled blood work and other testing
- Verify insurance coverage and assist the billing department with processing claims
- Schedule appointments and confirm appointments two days in advance
- Assist patients with re-scheduling appointments and other scheduling issues
- Communicate test results to patients when directed by physicians or nursing professionals
- Inform patients of credit card declines and other billing issues.
Cashier/Customer Service
The Salvation Army Thrift Store
01.2013 - 02.2016
- Arrange the floor for display to promote the sale of merchandise.
- Possess and provide a high level of excellent customer service skills with the ability to multi-task in a fast-paced environment.
- Register sales on cash register by scanning items, itemizing and totaling purchases, collecting and distributing, accurate change for cash transactions.
Dunkin Donuts
Shift Leader
01.2011 - 04.2013
- Supervising employees while assisting with task as necessary.
- Conducting performance reviews and sharing feedback with upper management and team members.
- Assigning duties to specific employees based on role and skills.
Education
Florida Notary -
National Notary Association
01.2016
Pharmacy -
UMA College
Tampa, FL01.2016
Computer service certificate -
BHE Computer Network Learning Center
01.2005
High School Diploma -
MIddleton High School
01.2004
Skills
- Active Listening
- Adaptability
- Communication
- Creativity
- Critical Thinking
- Customer Service
- Decision Making
- Interpersonal Communication
- Management
- Leadership
- Organization
- Public Speaking
- Problem-solving
- Teamwork
- Proficient in Microsoft Programs
References
- Tiara Young, (813) 363-0579
- Marquetta Mack, (813) 476-5485
- Sade Dixon, (813) 520-5721
Timeline
Administrative Assistant
Palma Ceia Family Care
01.2017 - 04.2020
Cashier/Customer Service
The Salvation Army Thrift Store
01.2013 - 02.2016
Dunkin Donuts
Shift Leader
01.2011 - 04.2013
Florida Notary -
National Notary Association
Pharmacy -
UMA College
Computer service certificate -
BHE Computer Network Learning Center
High School Diploma -
MIddleton High School