Jessica Young
Fultondale,AL
Summary
Organized and motivated employee with a strong focus on time management and organizational skills. Seeking entry-level opportunities to apply and expand these skills while driving company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Lead Teller
Wells Fargo
Birmingham, AL
07.2015 - 02.2022
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Completed monthly audits and managed overdraft reports.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled daily team scheduling and properly staffed shifts.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Prepared and submitted documentation for bank records and compliance purposes.
Assistant Store Manager
Famous Footwear
Dallas, TX
03.2013 - 07.2015
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Cashier
The Home Depot Store
Lancaster, TX
09.2008 - 10.2010
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed refunds for worn, damaged and broken merchandise.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Customer Service Representative
Aegis Communications Group
Irving, TX
08.2006 - 03.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
North Dallas High School
Dallas, TX05.2005
Some College (No Degree) - Bachelor of Science in Cybersecurity
University of Phoenix
Tempe, AZSkills
- Service Excellence
- Organizational Skills
- Supervision & Leadership
- Optimistic Mindset
- Team Management
- Strong Work Ethic
- Interpersonal Communication
- Reliable & Trustworthy
- Planning & Organizing
- Cash Handling Accuracy
- Check Verification
- Fraud monitoring
- 10-Key Data Entry
- Regulatory Compliance
- Consumer Banking
- Issue Resolution
- Training and Development
- Customer Relationship Management
- Relationship Building
- Effective Team Collaboration
- Attention to Detail
- Decision-Making
- Daily Operations Support
- Team Development
- Quality Control
- Conflict Management
- Trustworthy Reliability
Timeline
Lead Teller
Wells Fargo
07.2015 - 02.2022
Assistant Store Manager
Famous Footwear
03.2013 - 07.2015
Cashier
The Home Depot Store
09.2008 - 10.2010
Customer Service Representative
Aegis Communications Group
08.2006 - 03.2008
High School Diploma -
North Dallas High School
Some College (No Degree) - Bachelor of Science in Cybersecurity
University of Phoenix