Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Young

Gulfport,MS

Summary

Skilled in problem-solving and effective verbal communication, I enhanced customer satisfaction and office productivity at UT Medical Group and Randstad. By mastering software systems and multitasking, I improved efficiency and reduced call handling times, demonstrating my ability to resolve issues swiftly and maintain high-quality customer support.

Knowledgeable office reception with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

7
7
years of professional experience

Work History

Data Entry

Verified Person
01.2015 - 03.2015
  • Minimized data entry errors through stringent quality control measures.
  • Achieved significant time savings with the implementation of efficient data entry procedures.
  • Ensured accurate inventory management through meticulous record-keeping and timely data entry.
  • Leveraged advanced software tools for streamlined data entry and organization, reducing manual errors.

Call Center Representative

UT Medical Group
08.2010 - 10.2012
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Medial Office Receptionist

Randstad
03.2008 - 11.2009
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.

Education

Bachelor of University Studies - Elementary Education

University of TN At Martin
Martin, TN
08-2006

Skills

  • Problem-solving skills
  • Customer support
  • Accurate Data Entry
  • Customer service
  • Customer Service Expertise
  • Effective Verbal Communication
  • Resolving issues
  • Inbound Call Management

Timeline

Data Entry

Verified Person
01.2015 - 03.2015

Call Center Representative

UT Medical Group
08.2010 - 10.2012

Medial Office Receptionist

Randstad
03.2008 - 11.2009

Bachelor of University Studies - Elementary Education

University of TN At Martin

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Jessica Young