Jessica Young
Palm Coast
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Experienced in cash handling and point-of-sale operations, consistently achieving sales targets while maintaining a clean and organized environment.
Overview
17
17
years of professional experience
Work History
Lawn Crew
Total Lawn Care
09.2009 - 05.2020
- Operated lawn care equipment, ensuring proper maintenance and functionality for optimal performance.
- Assisted in landscape installations, demonstrating attention to detail and adherence to design specifications.
- Applied fertilizers and pesticides according to safety guidelines, promoting healthy lawn growth and pest control.
- Collaborated with team members to execute weekly mowing schedules efficiently and effectively.
- Maintained cleanliness of work areas and tools, contributing to a safe and organized environment.
- Engaged with clients professionally, addressing questions or concerns regarding services provided.
- Improved lawn health by performing regular maintenance tasks such as mowing, trimming, and fertilizing.
- Streamlined workflow processes to increase productivity in completing landscaping projects.
Waitress/Host
Applebees
11.2018 - 04.2020
- Provided exceptional customer service, ensuring high levels of guest satisfaction.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on operational procedures and customer service standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Greeted and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system, coordinating seating arrangements for efficiency.
- Assisted servers with menu explanations and drink orders to enhance service flow.
- Maintained cleanliness and organization of waiting area during peak hours.
- Collaborated with kitchen staff to relay guest requests accurately and efficiently.
- Handled guest inquiries and concerns with professionalism to ensure satisfaction.
- Trained new hosts on procedures and customer service standards for consistency.
- Monitored dining room activities to anticipate guest needs and improve service timing.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Sales Associate
Linens And Things
10.2006 - 06.2007
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained store merchandise displays, ensuring products were organized and visually appealing for shoppers.
- Processed sales transactions accurately using point-of-sale systems, maintaining cash handling integrity.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Conducted inventory checks regularly, identifying stock discrepancies and assisting in replenishment efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Inside Sales
Hungry Howies Pizza & Subs
07.2003 - 03.2005
- Evaluated key performance metrics regularly to identify areas for improvement within the inside sales process.
- Enhanced revenue growth by implementing strategic inside sales initiatives and optimizing team performance.
- Mentored new Inside Sales Advisors, providing guidance on best practices for achieving success in the role.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Trained junior inside sales representatives in best practices for prospecting, qualifying leads, and closing deals efficiently.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Assisted in training new hires on best practices in inside sales estimation, contributing to overall team success.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Oversaw team of Number inside sales representatives and led staff to exceed sales goals.
- Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.
- Collaborated with colleagues on training initiatives, sharing best practices for inside sales success.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences with marketing inside sales.
Education
GED -
Seminole State College of Florida
Sanford, Florida, FLSkills
- Organizational and planning skills
- Physical stamina and strength
- Problem-solving capacity
- Professional appearance
- Strong work ethic
- Customer service
- Responsible and punctual
- Flexible and adaptable
- Team collaboration
- Verbal and written communication
- Jobsite safety
- Greeting guests
- Strong multitasking
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Table setting
- Order accuracy
- Accurate money handling
- Active listening
- Complaint resolution
- Menu memorization
- Time management
- Performance improvement
- Supply restocking
- Table bussing
- Tableside service
- Dining area maintenance
- Relationship management
- Upselling techniques
- Menu presentation
- Beverage preparation
- Ordering procedures
- Sales techniques
- Seating arrangements
- Upselling
- Point of sale operation
- Food station setup
- Item promotion
- Front-of-house display creation
- Reservation management
- Basic math
- Reliability and punctuality
- Food safety
- Guest relations
- Physical stamina
- Stress management
- Price memorization
- Tip calculation
- Dining customer service
- Order delivery
- Food service etiquette
- Plate carrying techniques
- Point of sale (POS) system operations
- Table turnover
Timeline
Waitress/Host
Applebees
11.2018 - 04.2020
Lawn Crew
Total Lawn Care
09.2009 - 05.2020
Sales Associate
Linens And Things
10.2006 - 06.2007
Inside Sales
Hungry Howies Pizza & Subs
07.2003 - 03.2005
GED -
Seminole State College of Florida