Jessica Young
Olive Branch,USA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Applied Behavior Analysis Therapist
Filling In Gap
Memphis, TN
04.2025 - Current
- Provided direct one-on-one therapy sessions to children with ASD, focusing on skill acquisition and behavior management
- Collaborated with a multidisciplinary team of professionals including speech therapists, occupational therapists, and psychologists to develop comprehensive treatment strategies
- Implemented individualized behavior intervention plans (BIPs) for clients with autism spectrum disorder (ASD)
- Collected and analyzed data on client progress, adjusting treatment plans as needed to ensure optimal outcomes
- Assisted in conducting functional behavior assessments (FBAs) to identify the underlying causes of challenging behaviors
- Implemented evidence-based interventions such as discrete trial training (DTT), natural environment teaching (NET), and pivotal response training (PRT)
- Supported clients in developing social skills through structured play activities and social stories
- Maintained accurate documentation of therapy sessions, progress notes, and incident reports
- Communicated regularly with parents or caregivers regarding client progress, goals, and strategies for generalization of skills at home
- Participated in team meetings to discuss client cases, share best practices, and collaborate on treatment approaches
- Attended ongoing professional development trainings related to applied behavior analysis (ABA) principles and techniques
- Developed individualized treatment plans based on assessment results that targeted specific areas of need
- Instructed individuals in a variety of settings including home, school or community environments
- Provided training and support to parents or caregivers on implementing behavior management strategies at home
- Maintained accurate records of individual sessions, progress notes, data collection sheets or incident reports as required by the organization or regulatory bodies
- Demonstrated knowledge of current research in ABA techniques and applied them appropriately in practice
Direct Support Professional (DSP)
Turning Point Home
Memphis, TN
12.2024 - 10.2025
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted individuals with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans in collaboration with healthcare professionals to meet the specific needs of each individual
- Supported individuals in participating in recreational activities and community outings to promote socialization and independence
- Monitored vital signs regularly and reported any abnormalities or concerns to the appropriate medical personnel
- Maintained accurate records of daily activities, progress notes, incident reports, and medication administration logs
- Ensured a clean and safe environment by performing routine housekeeping tasks including laundry, cleaning surfaces, and organizing personal belongings
- Assisted individuals in developing independent living skills such as money management, grocery shopping, cooking meals, and using public transportation
- Attended training sessions on topics such as CPR/First Aid certification renewal, medication administration updates, and person-centered approaches for providing optimal care
- Provided emotional support and encouragement to individuals during difficult times or transitions
- Implemented behavior management strategies outlined in individual behavior support plans to address challenging behaviors effectively
- Collaborated with families/guardians/caregivers regarding the progress, needs, and goals of the individuals under my care
- Assisted in coordinating medical appointments, transportation arrangements, and accompanying individuals to healthcare visits as needed
- Supported individuals in managing their finances by assisting with budgeting, bill payment, and financial decision-making within established guidelines
- Ensured compliance with all applicable regulations, policies, procedures, and standards of care
Register Behavior Technician
Discovery ABA Therapy
Memphis, TN
01.2025 - 05.2025
- Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using Applied Behavior Analysis (ABA) techniques
- Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA)
- Maintained accurate records of client sessions, including session notes, data sheets, and progress reports
Registered Behavior Technician (RBT)
Hopebridge
Memphis, TN
04.2024 - 03.2025
- Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using Applied Behavior Analysis (ABA) techniques
- Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA)
- Maintained accurate records of client sessions, including session notes, data sheets, and progress reports
Job Trainer
MS Rehabilitation Services
Olive Branch, MS
04.2023 - 04.2024
- Monitor/ Watch clients as they do each job task that is assign to them for that specific day. Complete paperwork for each client, report duties as describe from their day to day duties
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted individuals with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans in collaboration with healthcare professionals to meet the specific needs of each individual
- Supported individuals in participating in recreational activities and community outings to promote socialization and independence
- Monitored vital signs regularly and reported any abnormalities or concerns to the appropriate medical personnel
- Ensured a clean and safe environment by performing routine housekeeping tasks including laundry, cleaning surfaces, and organizing personal belongings
- Assisted individuals in developing independent living skills such as money management, grocery shopping, cooking meals, and using public transportation
- Collaborated with interdisciplinary teams including doctors, nurses, therapists, case managers to provide comprehensive care for individuals with complex needs
- Attended training sessions on topics such as CPR/First Aid certification renewal, medication administration updates, and person-centered approaches for providing optimal care
- Advocated for the rights of individuals served by promoting self-advocacy skills, participating in person-centered planning meetings, and reporting any violations or concerns
- Demonstrated cultural sensitivity when working with diverse populations, respecting individual beliefs, values, and preferences
- Assisted in coordinating medical appointments, transportation arrangements, and accompanying individuals to healthcare visits as needed
- Supported individuals in managing their finances by assisting with budgeting, bill payment, and financial decision-making within established guidelines
Marketing Specialist/Administrative Assistant
COMMERCIAL CLEANING
Memphis, TN
11.2022 - 01.2024
- Develop and maintain company website, create new projects, and or events. Make changes within company, consists of what is needed to better the company, employees, handbooks, easy access. Run Social media, create and build brand for the company. ALSO anything extra that is needed from CEO, create an easy-to-use chat, email, call for any business to business meet ups, provide an excellent service, build the brand of the business
- Developed and executed comprehensive marketing strategies to increase brand awareness and drive customer engagement
- Managed social media accounts, including content creation, scheduling, and community management resulting in a XX% increase in followers and XX% increase in engagement
- Monitored online reviews and feedback; implemented strategies to improve online reputation through proactive customer service initiatives
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in cost savings of XX%
- Coordinated employee recognition programs/events to boost morale and foster a positive work environment
Restaurant General Manager
JY Food Service
Tunica, Mississippi
06.2017 - 08.2023
- Supervised daily operations ensuring efficient food service practices.
- Trained staff on safety standards and operational procedures.
- Managed inventory levels and ordered supplies as needed.
- Developed staff schedules to optimize workflow and service quality.
- Led team meetings to communicate goals and address concerns effectively.
- Implemented process improvements for kitchen efficiency and cleanliness.
- Analyzed customer feedback data to identify areas of improvement in products or services offered.
- Monitored compliance with health regulations and company policies.
- Organized regular team meetings to discuss project progress and address any issues or concerns.
- Managed day-to-day operations including scheduling shifts, assigning tasks, resolving conflicts.
- Monitored employee job performance, providing feedback and guidance when necessary.
- Developed and implemented strategies to manage staff productivity, workflow, and efficiency.
- Served as a liaison between upper management and employees; communicated updates from senior leadership.
- Partnered with vendors to negotiate contracts for services that met organizational needs.
- Created an environment that fosters collaboration amongst the team members while encouraging open communication between all levels of management.
- Assisted in developing departmental budgets; monitored expenses against budget allocations.
Warehouse Associate
Snap-on
Olive Branch, MS
07.2022 - 04.2023
- Work as a Warehouse associate Pull orders, from cards and pick, orders from each specified area using RF scanner, once done pack each order out in a timely order when necessary and provide excellent working skills.
- Received, inspected, and documented incoming shipments of products
- Collaborated with team members to complete daily tasks in a timely manner
- Performed regular quality checks on products to ensure they met specifications
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Assisted in conducting physical inventory counts to reconcile stock levels
- Maintained a clean and organized work area, promoting safety and efficiency
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
- Trained new warehouse associates on proper procedures for receiving, storing, and shipping products
- Implemented a barcode scanning system that increased order processing speed by XX%
- Collaborated with cross-functional teams to resolve customer inquiries or complaints regarding product availability or delivery status
Warehouse Associate
Nike Adapt
Olive Branch, MS
01.2022 - 07.2022
- Position of Job is overall.... pick shoes and pack them out, work on computer software to print and ship orders off to customers
- Received, inspected, and documented incoming shipments of products
- Collaborated with team members to complete daily tasks in a timely manner
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Assisted in conducting physical inventory counts to reconcile stock levels
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
- Maintained a clean and organized work area, promoting safety and efficiency
- Performed regular quality checks on products to ensure they met specifications
- Achieved an average picking accuracy rate of XX% over the course of XX months
- Collaborated with cross-functional teams to resolve customer inquiries or complaints regarding product availability or delivery status
DayTime Care Assistant
Regional Mental Clinic
Olive Branch, MS
04.2021 - 04.2022
- Work as an assistant, help assistant clients, work in a specific working area with a certain amount of patients, prepare daily meals on an on-schedule menu, help with personal needs of the patient, clean whenever it's needed
- Provided personalized care and assistance to individuals with disabilities or chronic illnesses
- Monitored vital signs and reported any changes or concerns to healthcare professionals
- Assisted clients with daily activities such as bathing, dressing, grooming, and medication management
- Managed medical appointments, transportation, and medication refills for clients
- Supported clients in physical therapy exercises to improve mobility and strength
- Ensured a safe environment by implementing proper infection control measures and maintaining cleanliness in living spaces
- Provided emotional support and companionship to enhance the well-being of clients
- Collaborated with healthcare team members to develop individualized care plans for each client
- Maintained accurate records of client progress, medications administered, and any incidents or observations
- Assisted with meal planning, preparation, feeding, and monitoring dietary restrictions as required by clients' health conditions
- Received commendation from supervisor for exceptional performance in providing compassionate care
- Successfully managed caseload of XX clients while ensuring high-quality care
- Collaborated with occupational therapists to assist patients in developing fine motor skills
- Administered medications according to prescribed schedules
- Documented patient information accurately in medical records, including vital signs, symptoms, and medications administered
Caregiver
Allcare Tennessee
Memphis, TN
04.2021 - 01.2022
- Report to the client home, cook what is needed for the client that day, clean the client home, run errands, and make the client happy.
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
Education
Bachelor of Arts - Applied Psychology
Southern New Hampshire University
Hooksett, NH 01.2026 - 01.2026
Business Administration - Associate's degree
Grantham University
Lexington, KYHigh school diploma -
Penn Foster
Scranton, PASkills
- POS
- Administration
- Content creation
- Care plans
- Registered behavior technician experience
- Senior care
- Children
- Shipping & Receiving
- Applied behavior analysis
- Experience with children
- Direct support
- Web design
- Cashier
- Microsoft Office
- Customer Service
- Order Picker
- Barista Experience
- Behavioral data collection
- Good communication skills
- Typing skills
- Customer relation
- Money handling skills
- WordPress
- Host/Hostess
- Behavioral health
- Time management
- Customer support
- Marketing
- Working with people with autism
- Digital marketing
- RF Scanner
- Home care
- Cash
- Email marketing
- Facebook Advertising
- Blogging
- Cash Handling
- Management
- Data collection
- Organizational skills
- Working with people with developmental disabilities
- Discrete Trial Training (DTT)
- Coffee Experience
- Tax experience
- Branding
- Cleaning
- Home health
- Social media management
Certification
- RBT Certification
- Certified Behavioral Health Technician
Timeline
Bachelor of Arts - Applied Psychology
Southern New Hampshire University
01.2026 - 01.2026
Applied Behavior Analysis Therapist
Filling In Gap
04.2025 - Current
Register Behavior Technician
Discovery ABA Therapy
01.2025 - 05.2025
Direct Support Professional (DSP)
Turning Point Home
12.2024 - 10.2025
Registered Behavior Technician (RBT)
Hopebridge
04.2024 - 03.2025
Job Trainer
MS Rehabilitation Services
04.2023 - 04.2024
Marketing Specialist/Administrative Assistant
COMMERCIAL CLEANING
11.2022 - 01.2024
Warehouse Associate
Snap-on
07.2022 - 04.2023
Warehouse Associate
Nike Adapt
01.2022 - 07.2022
DayTime Care Assistant
Regional Mental Clinic
04.2021 - 04.2022
Caregiver
Allcare Tennessee
04.2021 - 01.2022
Restaurant General Manager
JY Food Service
06.2017 - 08.2023
Business Administration - Associate's degree
Grantham University
High school diploma -
Penn Foster