JESSICA YOUNG
Tampa,FL
Summary
Customer Service Professional with a background in delivering exceptional service in fast-paced environments. Improved customer satisfaction and operational efficiency through strong problem-solving skills and effective teamwork. Lunchroom Aide experienced in managing cafeteria operations, promoting adherence to nutritional guidelines, and fostering positive relationships with students and staff.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Lunchroom Aide
Riverhills Elementary Magnet
Tampa, 33617
08.2024 - Current
- Supervised lunchroom activities ensuring a safe and orderly environment.
- Monitored student behavior encouraging respectful interactions during meals.
- Assisted students with meal selection promoting healthy eating habits.
- Helped students select nutritious meals from the menu options available.
- Organized seating arrangements to optimize space and student engagement.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Collaborated with staff to coordinate lunch schedules and logistics effectively.
- Communicated with teachers regarding student needs and concerns during lunch.
- Supported special dietary requirements ensuring all students' needs were met.
- Enforced school rules regarding lunchroom conduct.
- Monitored student behaviour during meal times.
- Collaborated with cafeteria staff to ensure smooth operation of the lunchroom facility.
- Participated in team meetings to discuss performance and areas for improvement.
- Assisted in training new cafeteria workers on procedures and customer service standards.
- Stocked service areas with supplies such as condiments, utensils, and napkins.
- Cleaned and sanitized lunchroom areas maintaining hygiene standards.
- Inspected lunchroom facilities for cleanliness and orderliness on a regular basis.
- Performed daily cleaning duties including mopping floors, wiping surfaces, and washing dishes.
- Disposed of trash properly after meals were completed.
- Monitored use of condiments, utensils and beverages.
- Assisted in setting up serving lines for breakfast or lunch service.
- Provided assistance to cafeteria staff as needed.
- Effectively multitasked within fast-paced environment.
- Welcomed guests with a smile to enhance their dining experience. with friendliness and professionalism.
- Cleared trays after meals to maintain cleanliness in lunchroom. and stacked dishes for return to kitchen after finished meals.
- Cleared trays after meals to maintain cleanliness in lunchroom. and stacked dishes for return to kitchen after finished meals.
Tax Preparer
Taxes Done Right
01.2016 - Current
- Prepared and reviewed individual and business tax returns for accuracy.
- Prepared accurate tax returns for diverse clients, ensuring compliance with government regulations and maximizing potential deductions.
- Analyzed tax documents to identify potential deductions and credits.
- Advised clients on tax situations and future financial decisions, fostering informed choices that align with their financial goals.
- Communicated with clients to gather necessary financial information.
Cashier/Customer Service
Salvation Army
01.2013 - 01.2016
- Delivered high-quality customer service while effectively multi-tasking in fast-paced environment.
- Registered sales by scanning items, itemizing purchases, and accurately handling cash transactions.
- Arranged floor and window displays to enhance merchandise visibility and encourage sales.
Shift Leader
Dunkin Donuts
01.2011 - 01.2013
- Supervised employees in daily operations. Assisted with tasks to improve workflow.
- Assigned duties based on employee roles and skills to optimize team effectiveness.
- Supervised employees in daily operations. while assisting with tasks as necessary.
Education
Ultimate Medical Academy
High School -
Middleton High School
Tampa, FL 08.2003 - 05.2004
Skills
- Lunchroom supervision
- Sanitation procedures
- Food safety
- Nutritional guidelines
- Dietary restrictions
- Child supervision
- Kitchen organization
- Multitasking skills
- Time management
- Customer Service
- Effective communication
- Relationship management
- Team collaboration
- Team building
- Collaborative mindset
- Problem solving
- Staff training
- Verbal communication
- Professionalism
Timeline
Lunchroom Aide
Riverhills Elementary Magnet
08.2024 - Current
Tax Preparer
Taxes Done Right
01.2016 - Current
Cashier/Customer Service
Salvation Army
01.2013 - 01.2016
Shift Leader
Dunkin Donuts
01.2011 - 01.2013
High School -
Middleton High School
08.2003 - 05.2004
Ultimate Medical Academy