Jessica Yrigoyen
Fullerton,CA
Summary
Dedicated and customer-focused professional with extensive experience in office administration, front desk operations, and customer service. Adept at handling high-pressure environments with professionalism and efficiency. Strong communication, problem-solving, and multitasking skills with a commitment to delivering exceptional service and sustaining organized workflows.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
01.2024 - Current
- Provide a warm and professional welcome to guests, ensuring a seamless check-in and check-out experience.
- Manage guest reservations, modifications, and cancellations using Fosse property management software to maximize occupancy and satisfaction.
- Handle billing transactions accurately and resolve discrepancies in a timely manner, resulting in positive feedback and return visits.
- Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready.
- Promote the hotel's loyalty program, actively engaging guests to enhance retention and satisfaction.
Housekeeping Attendant / Supervisor
Springhill Suites By Marriott
01.2023 - 03.2024
- Supervised and trained housekeeping staff, ensuring adherence to company policies and cleanliness standards.
- Performed room inspections and assigned tasks to sustain high-quality service.
- Managed inventory, restocking supplies, and maintaining an organized work environment.
- Collaborated with the front desk team to fulfill guest requests and enhance their stay.
- Recognized for consistently exceeding cleanliness and service expectations.
Server
Orange County Mining Company
01.2020 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered prompt and courteous service, ensuring a positive dining experience for guests.
- Maintained in-depth knowledge of menu items and daily specials to provide recommendations.
- Assisted with side work and overall restaurant cleanliness before, during, and after shifts.
- Frequently recognized by management for outstanding customer service.
Server
Olive Garden
01.2018 - 01.2020
- Provided exceptional guest service in a high-volume dining environment.
- Assisted with food and beverage preparation, ensuring orders were accurate and timely.
- Maintained a clean and organized workspace to enhance efficiency.
Front Desk Receptionist
WESTCAL Mechanical Inc.
01.2015 - 01.2018
- Managed front desk operations, greeting clients and handling inquiries with professionalism.
- Oversaw incoming and outgoing mail, maintaining organized records.
- Processed billing and invoicing through Quickbooks with accuracy and efficiency.
- Operated office equipment, including fax machines, copiers, and phone systems.
- Coordinated with field workers, dispatching assignments and communicating client needs.
- Performed data entry, created spreadsheets, and managed administrative tasks to support daily operations.
Education
High School Diploma -
Esperanza High School
Anaheim, CA06-2015
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) Quickbooks, and data entry
- Strong customer service and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to multitask while maintaining attention to detail in fast-paced environments
- Experience with property management systems (FOSSE) and administrative tools
- Adaptable, reliable, and committed to ensuring customer satisfaction
Timeline
Front Desk Agent
Springhill Suites By Marriott
01.2024 - Current
Housekeeping Attendant / Supervisor
Springhill Suites By Marriott
01.2023 - 03.2024
Server
Orange County Mining Company
01.2020 - 05.2023
Server
Olive Garden
01.2018 - 01.2020
Front Desk Receptionist
WESTCAL Mechanical Inc.
01.2015 - 01.2018
High School Diploma -
Esperanza High School
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