Jessica Zamarripa
El Paso,TX
Summary
Dynamic and results-oriented On-Site Property Manager with a proven track record at Tropicana Properties, excelling in tenant relations and property inspections. Leveraged teamwork and adaptability to enhance occupancy rates and tenant satisfaction. Skilled in Microsoft Office and effective communication, consistently achieving and surpassing company goals.
Overview
10
10
years of professional experience
Work History
On-Site Property Manager
Tropicana Properties
El Paso, TX
09.2017 - Current
- Conducted regular inspections of the building and grounds to identify maintenance needs.
- Handled tenant inquiries, complaints, and requests in a timely manner.
- Executed move-in and move-out processes including walkthroughs with tenants.
- Enforced rules for tenants such as noise levels, parking restrictions.
- Processed lease applications and conducted background checks on potential tenants.
- Provided customer service support by addressing tenant concerns or questions promptly.
- Ensured compliance with all federal, state and local housing laws and regulations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared monthly reports on rent collections and occupancy rates.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
Front Desk Receptionist
Hotel Indigo
El Paso, TX
05.2015 - 08.2017
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers, answered general questions and directed to appropriate locations.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
MA Diploma - Medical Assistant
Vista College
El Paso, TX10-2011
Skills
- Rent collection
- Tenant relations
- Teamwork and collaboration
- Tenant and eviction laws
- Property inspections
- Affordable housing programs
- Active listening
- Written communication
- Adaptability
- Communication
- Data entry
- Effective communication
- Organizational skills
- Microsoft office
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
On-Site Property Manager
Tropicana Properties
09.2017 - Current
Front Desk Receptionist
Hotel Indigo
05.2015 - 08.2017
MA Diploma - Medical Assistant
Vista College
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