Jessica Zayas

• Operate computerized to handle ticketing and check-ins for domestic and international flights.

• Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.

• Worked with personnel in gate area by verifying passenger documents before boarding aircraft.

• Collected baggage charges and accepted baggage for check in.

• Assessed passenger’s needs and abilities to deploy correct mobility equipment.

• Checked in luggage and confirmed all carry-on items met federal guidelines.

• Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.

• Greeted passengers and provided boarding instructions.

• Keyed passenger information into ticketing reservation system to process boarding passes.

• Announced flight status updates and information about gate changes, delays and cancellations.

• Tagged baggage and routed to appropriate location for loading and screening.

• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Developed promotional materials for travel packages to market hot destinations.
• Collaborated with colleagues to create and promote special travel packages.
• Followed up with customers to increase customer service with travel plans.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Helped customers with passport and visa applications.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.

• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Travel Planner to any destination worldwide.
• Book all kinds of packages, car rental, hotels, and cruises
• Designing and developing a tour.
• Determining an itinerary, arranging for tour escorts.
• Making travel and accommodation reservations.
• Offering face to face and telephone advice to customers.
• Quoting holidays and converting these to bookings.
• Maximizing sales and customer holiday experience by suggesting upgrades.
• Offering excellent customer service, dealing with complaints in a calm and diplomatic manner.
• Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures and destinations.
• Working to sales targets.

• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Conducted market research to investigate potential new travel destinations.
• Collaborated with colleagues to create and promote special travel packages.
• Generated reports on travel trends and customer feedback to inform business goals.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
• Helped customers with passport and visa applications.
• Travel Planner to any destination worldwide.
• Book all kinds of packages, car rental, hotels, and cruises.
• Recruiting, training and supervising staff
• Managing budgets
• Providing advice about visas or passports
• Maintaining statistical and financial records
• Promoting and marketing the business
• Dealing with customer queries and complaints
• Selling holidays and insurance
• Meeting profit or sales targets
• Preparing promotional materials and displays.

• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Conducted market research to investigate potential new travel destinations.
• Collaborated with colleagues to create and promote special travel packages.
• Generated reports on travel trends and customer feedback to inform business goals.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
• Helped customers with passport and visa applications.
• Travel Planner to any destination worldwide.
• Book all kinds of packages, car rental, hotels, and cruises.
• Recruiting, training and supervising staff
• Managing budgets
• Providing advice about visas or passports
• Maintaining statistical and financial records
• Promoting and marketing the business
• Dealing with customer queries and complaints
• Selling holidays and insurance
• Meeting profit or sales targets
• Preparing promotional materials and displays.

• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Conducted market research to investigate potential new travel destinations.
• Collaborated with colleagues to create and promote special travel packages.
• Generated reports on travel trends and customer feedback to inform business goals.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
• Helped customers with passport and visa applications.
• Travel Planner to any destination worldwide.
• Book all kinds of packages, car rental, hotels, and cruises.
• Recruiting, training and supervising staff
• Managing budgets
• Providing advice about visas or passports
• Maintaining statistical and financial records
• Promoting and marketing the business
• Dealing with customer queries and complaints
• Selling holidays and insurance
• Meeting profit or sales targets
• Preparing promotional materials and displays.