Jessica Zazueta-Nemechek
Fontana,CA
Summary
Dedicated and results-oriented customer service representative with over 10 years of experience in providing exceptional support and assistance to clients. Proven track record of building strong customer relationships and resolving inquiries and concerns in a timely and efficient manner. Skilled in active listening, problem-solving, and critical thinking to ensure customer satisfaction and retention. Proficient in utilizing various communication channels and software systems to deliver high-quality service. A collaborative team player with a passion for delivering outstanding customer experiences and contributing to the success of the organization.
Overview
9
9
years of professional experience
Work History
MSCC Tier 1 and Tier 2
Kaiser Permanente
09.2022 - Current
- Demonstrated proficiency in understanding and applying assigned skills to meet customer needs and department expectations
- Utilized comprehensive knowledge of relevant policies, processes, and tools to provide exceptional customer service
- Developed a strong understanding of performance metrics and consistently met or exceeded department goals
- Handled a variety of customer inquiries and issues with professionalism and efficiency.
Teacher Assistant
Mountain View Christian Preschool
07.2021 - 08.2022
- Provided attentive care and supervision to over 20 infants, toddlers, and school-aged children
- Maintained detailed records on children's activities, meals, and behaviors, and communicated regularly with parents
- Collaborated with team members to create engaging lesson plans and ensure a safe and nurturing environment for children.
Barista
Starbucks
04.2019 - 07.2021
- Mastered drink recipes and efficiently operated point-of-sale systems to ensure fast and accurate service
- Trained new baristas and assisted managers with store operations, contributing to a positive work environment
- Built strong relationships with customers and exceeded service goals through attentive communication and problem-solving.
Cashier/Team Manager
Bakers Drive Thru
10.2014 - 04.2019
- Provided exceptional customer service in a fast-paced environment, maintaining high standards of efficiency and accuracy
- Managed cash transactions, assisted with inventory, and resolved customer complaints with professionalism and effectiveness.
Education
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA05.2024
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05.2014
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- California Driver's License
- Excellent communication and active listening skills
- Strong organizational and time management abilities
- Demonstrated problem-solving, critical thinking, and teamwork skills
- Flexible and adaptable to changing priorities and situations
- Experience with remote work environments
- Technical Troubleshooting
- Follow-up skills
- Customer Service
- Remote Technical Support
- Goal-Oriented
Timeline
MSCC Tier 1 and Tier 2
Kaiser Permanente
09.2022 - Current
Teacher Assistant
Mountain View Christian Preschool
07.2021 - 08.2022
Barista
Starbucks
04.2019 - 07.2021
Cashier/Team Manager
Bakers Drive Thru
10.2014 - 04.2019
Associate of Science - Business Administration
Chaffey College
High School Diploma -
Rancho Cucamonga High School