Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Zenner

Ballston Spa,NY

Summary

Experienced hospitality professional with a strong track record of successfully leading teams to deliver exceptional dining experiences. Valued for collaborative approach and results-driven mindset. Thrives in dynamic service environments. Skilled in staff training, customer relations, and maintaining operational excellence.

Overview

28
28
years of professional experience

Work History

Lead Server

Regent at The Brookmere Hotel
11.2024 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Lead Server

Prime At Saratoga National
11.2022 - 04.2025
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Server

Forno Bistro
05.2022 - 10.2022
  • Responsible to create positive quests experiences
  • Handled cashing out guests
  • Learned and created all craft cocktails
  • Followed through on all guests requests on their B.E.O
  • Efficient in regards to requirements made by guests and management
  • Able to multi-task in order to help out my team
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server and Bartender

Surf Portsmouth
10.2019 - 09.2021
  • Was responsible for new employee training
  • Followed and adjusted to all covid-19 protocols
  • Implemented all of our corporate regulations
  • Paid attention to service details
  • Learned new wines and varietals weekly
  • Prepared and learned all new and existing craft cocktails

Shift leader and Bartender

Recovery Room
08.2012 - 04.2017
  • Handled all voids and comps
  • Checked employees opening status (temps, setup, prep time)
  • Expo
  • Communicated expectations to staff
  • Controlled all guest relations
  • Scheduling for the front of the house
  • Made and created specialty cocktails
  • Helped with wine and beer decisions
  • Checked daily numbers and fixed them
  • Batched out
  • Handled deposit
  • Supervised theft and implemented control
  • Maintained the bar and tables with the highest expectations
  • Scored three 100% on secret shops
  • Tips certified

Banquet Server, Server, Bartender

Holiday Inn
05.2008 - 08.2012
  • Helped make executive decisions when there was a problem
  • Prepared and set up all banquet rooms/bar/restaurant for service
  • Perfected all specialty cocktails
  • First in line to implemented what management needed
  • Upheld quest and management relations
  • Helped make the hotel and banquet bar more efficient
  • Used Macros

Head Bartender

Buffalo Wild Wings
08.2010 - 01.2011
  • Handled all cash and credit card transactions
  • Perfected all specialty cocktails and beers
  • Checked for proper id
  • Dealt with quality control over liquor and beer
  • Sustained quality customer service with a high-volume atmosphere
  • Used Micros
  • Tips and RAS certified

Supervisor

Circus Café
09.2004 - 09.2009
  • Oversaw restaurant operations
  • Developed and implemented all policies and guidelines
  • Designed menus
  • Coordinated private party arrangements (on and off sight)
  • Assisted in marketing and fundraising
  • Resolved customer issues in a courteous manner, ensuring repeat duties
  • Stayed within liquor, food and labor cost

Bartender/Hostess/Banquet Supervisor

Queensbury Hotel
01.1997 - 09.2004
  • Provided beverage service to customers
  • Handled all cash and credit cards transactions
  • Managed all VIP clientele
  • Calculated employee payroll hours
  • Decorated the rooms, tables, and buffets
  • Handled staff numbers

Head Banquet Server

Hiland Golf Club
04.1998 - 10.1998
  • Coordinated activities between managers, kitchen, and servers to run smooth and efficient banquets
  • Determined customer needs: planned and selected menu items
  • Organized all areas of operation to ensure an efficient and smooth running banquet facility

Education

A.O.S. - Business Management

Mildred Elley
Latham, NY
01.2006

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude

Timeline

Lead Server

Regent at The Brookmere Hotel
11.2024 - Current

Lead Server

Prime At Saratoga National
11.2022 - 04.2025

Server

Forno Bistro
05.2022 - 10.2022

Server and Bartender

Surf Portsmouth
10.2019 - 09.2021

Shift leader and Bartender

Recovery Room
08.2012 - 04.2017

Head Bartender

Buffalo Wild Wings
08.2010 - 01.2011

Banquet Server, Server, Bartender

Holiday Inn
05.2008 - 08.2012

Supervisor

Circus Café
09.2004 - 09.2009

Head Banquet Server

Hiland Golf Club
04.1998 - 10.1998

Bartender/Hostess/Banquet Supervisor

Queensbury Hotel
01.1997 - 09.2004

A.O.S. - Business Management

Mildred Elley

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Jessica Zenner