Jessica Zepeda
Apple Valley ,CA
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Manager
High Desert Auto Care
2021.10 - 2023.09
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Shift Manager
Starbucks
2016.09 - 2023.06
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Office Manager
Ochoa's Autobody Wholesale
2016.04 - 2020.03
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
Education
GED -
Pomona High School
Pomona, CASkills
- Compliance Monitoring
- Billing
- Operations Management
- Employee Supervision
- Administrative Support
- Contract Administration
- Bookkeeping
- Customer Service
- Data Entry
- Payroll Processing
- Documentation and Control
Affiliations
- Certified Dog groomer,
- Wildlife Rehabilitator
- Working on becoming a Notary
References
References available upon request.
Timeline
Office Manager
High Desert Auto Care
2021.10 - 2023.09
Shift Manager
Starbucks
2016.09 - 2023.06
Office Manager
Ochoa's Autobody Wholesale
2016.04 - 2020.03
GED -
Pomona High School
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