Open To Work
Jessica Zepeda
Fresno,CA
Work Preference
Summary
Dedicated tutor and customer service expert with proven adaptability in diverse environments. Strong communication skills complemented by fluency in English and Spanish. Demonstrated ability to enhance learning experiences and improve customer satisfaction through effective engagement. Strong team worker with proven ability to create ideas and work with team to get ideas done.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Tutor
Teaching Fellows
Fresno, California
08.2025 - Current
- Tailored lesson plans to meet diverse needs of each student.
- Assessed student performance continuously through assignments and evaluations.
- Created interactive educational materials that enhanced student engagement and learning outcomes.
- Facilitated group activities that promoted collaboration and strengthened problem-solving skills.
- Collaborated with team to develop lesson plans that addressed diverse learning needs and supported student achievement.
Cashier
Mad Monk
Fresno
02.2025 - Current
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Assisted customers with product inquiries and recommendations.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to ensure smooth operations.
- Learned roles of other departments to provide coverage and keep store operational.
Restaurant Floor Manager
Marias Tacos
Fresno, California
07.2021 - 02.2025
- Oversaw restaurant operations daily, ensuring efficient workflow management.
- Optimized staff scheduling, improving workflow and enhancing guest experience.
- Introduced procedures that consistently elevated both service speed and quality.
- Cultivated teamwork among staff, enhancing collaboration and service delivery.
- Conducted training for new employees on customer service protocols and food safety practices.
Education
Graphic Design
Fresno City College
Fresno, CA01-2021
Skills
- Bilingual
- Fast learner
- Adaptability
- Problem Solving
- Customer Service
- Communication
Languages
English
Professional
Spanish
Professional
Timeline
Tutor
Teaching Fellows
08.2025 - Current
Cashier
Mad Monk
02.2025 - Current
Restaurant Floor Manager
Marias Tacos
07.2021 - 02.2025
Graphic Design
Fresno City College