Jessica Zerna
Clifton,NJ
Summary
Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Also have a proven track record in exceeding client expectations through exceptional cleaning and sanitization services and outstanding customer service.
Overview
12
12
years of professional experience
Work History
House Cleaner
Self-employed
01.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Sales Associate
Bargain Man
11.2012 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
High School Diploma -
Ana Villamil
Guayaquil, Ecuador1996
Skills
- Cleaning and sanitization
- Housekeeping
- Bathroom sanitation
- Teamwork and Collaboration
- Time Management
- Customer Service
- Problem-solving skills
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
House Cleaner
Self-employed
01.2020 - Current
Sales Associate
Bargain Man
11.2012 - Current
High School Diploma -
Ana Villamil