Jessica Zingshiem
Mondovi,WI
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR documentation, interdisciplinary communication & collaboration with a focus on optimizing patient care and support. A quality-focused and efficiency-driven leader. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Nurse Manager
HSHS
11.2014 - Current
- Oversee clinic staff (Nurses, Hyperbaric Technician, Front Office Coordinator’s & Providers); this includes reviews & any necessary corrective actions
- Provide hands-on patient care as often as necessary while demonstrating a high level of competence, empathy, and skill
- Produce & maintain staff schedule based on the ever-fluctuating patient schedule
- Ensure all policies & procedures are up to date with evidence based practice as the foundation
- Ongoing participation with Hospital leadership to communicate department needs, quality indicators, and provide budgetary and operational feedback
- Closely work with the Medical Director to ensure we are following all essential steps of healing to help our patients as efficiently as possible
- Possess and facilitate clinc growth
- Practice & teach case management; coordination of care, obtaining supplies, pharmaceuticals, ADRC collaboration etc.
Director of Nursing
American Lutheran Home
06.2012 - 11.2014
- Oversee nursing staff (nurses, nurse techs & RCTs); this includes reviews & corrective actions
- Communicate between nursing and medical director; implement changes as indicated
- Responsible for developing policies & procedures and implementation of such documents
- MDS date setting, oversight & submission (this is how SNFs obtain reimbursement)
- Address any report ranging from med errors to abuse to employee-to-employee conflicts etc
- Staff education
- Best practice knowledge to develop evidenced based policies & procedures as well as any education that needs to be provided
- Wound rounds throughout facility, assess whether current treatment is effective, if not, collaborate with Medical Director to initiate a different treatment; this cycle continues until resolved
- Positively influencing & monitoring staff moral; recognizing that employee emotional needs are often just as important as resident needs; so, finding ways to keep employees satisfied & optimistic is crucial to excellent patient care
- Critical thinking as nurses often call upon me for advice/opinion/course of action etc
- The ability to be highly resourceful as I will be the first to admit when I do not know the answer to a question but will find the answer (as I feel it benefits the individual asking the question as much as it does myself, because now I have that education for future use) Assessments as needed Work the floor when staffing is compromised (any role needed to ensure patient care is delivered)
- Encouraging independent thinking, critical thinking (walking through the thought process with nurses) Developing flow sheets, reference sheets Quality assurance: I am required to track all incidents (falls, bruises, skin tears, pressure ulcers or other skin integrity issues, & infections; compile all the data & share with the Medical Director & interdisciplinary team at a quarterly Quality Assurance meeting
- Provide in-services & communication meetings
- Ensure entire facility remains in compliance with state regulations
- Ensure compliance for all current regulations & state expectations
- Oversee Medical Records & MDS Coordinator.
Registered Nurse, Nurse Manager for 1st & 2nd floors
American Lutheran Home
05.2009 - 06.2012
- Complete assigned MDS’s in a timely, thorough manner
- Oversee all nursing operations between the two floors, ensure policies & procedures are being implemented & followed correctly
- Create & update RCT unit sheets
- Ensure all assessment tools are delegated to nursing staff prior to MDS look back period to allow for the most accurate completion possible
- Assist & take direction from the DON
- Assist & implement staffing changes/issues based on census changes
- Attend monthly MD rounds with each individual resident to ensure the goal of precise communication between nursing and MD is met
- Answer & find answers for the never-ending questions from staff, residents & families
- Attend weekly care conferences to communicate with the resident & family any nursing concerns/goals
- Address any concerns with resident &/or family members
- Follow up with any & all changes or new implementations
- Hold communication meetings for staff in an effort to better address any questions, concerns or recommendations; attempt to involve the staff in as much decision-making as possible with the goal of an overall “acceptance” to any changes made throughout the facility
- Attend daily Medicare meeting to ensure communication is at 100% between I.D
- Team
- Work the floor as needed, all shifts, any unit
- Assist the scheduler with recruiting employees to help fill empty shifts
- Take call every other weekend, work as needed
- Make non-routine rounds throughout the facility with the residents to ensure they feel their needs are being met and addressing any concerns they may have.
Education
MSN - Leadership & Management
Western Governor’s University
02.2024
BSN -
Western Governor’s University
01.2023
Associate Degree in Nursing -
Chippewa Valley Technical College
01.2008
Associate Degree in Marketing -
Chippewa Valley Technical College
01.2004
Skills
- Proficient in Windows: Word, Excel, OneNote, and Power Point
- Proficient in virtual meeting platforms: Zoom & Teams
Certification
- Wound Care Certified through National Alliance of Wound Care 2012
- Basic Life Support across the lifespan
Personal Qualities
I apply compassion & empathy first and foremost to all interactions. I have a naturally positive demeanor, I am resilient, organized, and patient-care orientated. I embrace the idea and understanding that patient care is filled with uncertainty and events that are often beyond our control and have adopted the mindset of go with the flow. This has enabled me to apply creativity to various situations, to both maintain & exude a calm demeanor, and provide reassurance to those around me. I welcome new concepts and education as I recognize we are never done learning. I am trustworthy, punctual, consistent, and moral. I hold myself and others to high expectations & professional standards when it comes to delivering the utmost quality of care, compassion, empathy, & information to our patients. Lastly, I recognize patient care is so much more than caring for the physical person; it is identifying and caring for & influencing their emotional, spiritual, familial, social, and environmental needs.
References
- Dr. Emily Mason, 1345 Waldheim Rd, Chippewa Falls, WI, 54729, 715-559-2384
- Antoinette McCutcheon, N1193 Cty Rd. N, Kennan, WI, 54537, 715-260-0079, Antoinette.mccutcheon@healogics.com
- Kristi Gardon, 2714 Bridle Path, Suamico, WI, 54313, 920-660-3186, Kristin.gardon@hshs.org
Timeline
Clinical Nurse Manager
HSHS
11.2014 - Current
Director of Nursing
American Lutheran Home
06.2012 - 11.2014
Registered Nurse, Nurse Manager for 1st & 2nd floors
American Lutheran Home
05.2009 - 06.2012
MSN - Leadership & Management
Western Governor’s University
BSN -
Western Governor’s University
Associate Degree in Nursing -
Chippewa Valley Technical College
Associate Degree in Marketing -
Chippewa Valley Technical College