Jessica Zompetti
Tacoma,WA
Summary
Proven Client Service Coordinator with a track record of enhancing client satisfaction and efficiently managing multiple accounts at Center For Social Dynamics. Skilled in client relationship building and data analysis proficiency, adept at training and mentoring teams to exceed service standards. Demonstrates professionalism and strong organization, significantly improving account handling processes.
Overview
13
13
years of professional experience
Work History
Client Service Coordinator
Center For Social Dynamics
04.2018 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
Shift Supervisor
Kellys Cafe
06.2011 - 09.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Retail
Trader Joes
07.2014 - 04.2018
- Enhanced customer experiences by designing visually appealing retail spaces and layouts.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
Education
High School Diploma -
Peninsula High School
Gig Harbor, WA06.2010
Skills
- Scheduling and Planning
- Customer Relations
- Client Relationship Building
- Strong Organization
- Data analysis proficiency
- Training and mentoring
- Professionalism and Etiquette
- Client Support
- Complaint Handling
- Meeting deadlines
Languages
American Sign Language
Limited Working
Timeline
Client Service Coordinator
Center For Social Dynamics
04.2018 - Current
Retail
Trader Joes
07.2014 - 04.2018
Shift Supervisor
Kellys Cafe
06.2011 - 09.2018
High School Diploma -
Peninsula High School
Similar Profiles
Denise MezaDenise Meza
Registered Behavior Technician at Center For Social DynamicsRegistered Behavior Technician at Center For Social Dynamics
Aaron ByrneAaron Byrne
Behavioral Specialist at The Center for Social DynamicsBehavioral Specialist at The Center for Social Dynamics
Reagan FerreiraReagan Ferreira
Behavioral Specialist at Center of Social DynamicsBehavioral Specialist at Center of Social Dynamics