Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Zybura

Middleburg Hts,OH

Summary

Accomplished retail manager with over 10 years of experience, with a passion for coaching others to achieve goals. Skilled in building a positive atmosphere of collaboration through effective communication, individual development, and a team oriented approach. Effectively oversees and aligns processes with dynamic conditions, while considering competencies to increase efficiencies. Compassionate leader, skilled in problem solving and motivating individuals to reach personal and professional success.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

TJ Maxx
Multiple Locations, Ohio
10.2010 - 05.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries and implementing strategies to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated diverse staff of 50-150 associates, enabling them to improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates to comply with company policies and procedures.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Increased store participation in community projects and charity campaigns.
  • Supported nontraditional work programs such as VGS, Cornucopia, Y.O.U., and Step by Step.
  • Deliver presentations on store performance, sales initiatives, and market trends during corporate visits.

Project Coordinator

Cleveland Communications
Cleveland, Ohio
01.2009 - 01.2010
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Gathered requirements for ongoing projects and organized details for management use.

Merchandise and Purchasing Coordinator

Kilgore Trout
Woodmere, Ohio
01.2007 - 01.2009
  • Monitored all purchase requisitions and handled adjustments with vendors.
  • Implemented policies to reduce cost and eliminate waste.
  • Contacted each vendor and recorded information regarding price, availability, and quality of products.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Handled customs clearances and documentation to deliver goods in compliance with laws and regulations.
  • Calculated and reported buying records for over $1,000,000 inventory.

Education

Bachelor of Science - Fashion Merchandising, Marketing

Kent State University
Kent, OH
12.2006

Skills

  • Human Resources Oversight
  • Coaching, Mentoring, and Evaluating Performance
  • Work Planning and Prioritization
  • Excellent Communication Skills
  • Technologically Savvy
  • Ability to Lead and Motivate Others
  • Creative Problem Solving
  • Retail Operations
  • Sales and Inventory Tracking
  • Customer Service

Accomplishments

  • Documented and resolved processing layout which led to increased efficiency of inventory flow and reduction of associate injuries.
  • Collaborated with team of 10 in the development of training manuals, process, and mentor expectations.
  • Increased customer satisfaction scores 16% by increased focus on sales floor presentation and store cleanliness.
  • Successfully piloted self-inventory procedure in a high volume market.

Timeline

Assistant Store Manager

TJ Maxx
10.2010 - 05.2022

Project Coordinator

Cleveland Communications
01.2009 - 01.2010

Merchandise and Purchasing Coordinator

Kilgore Trout
01.2007 - 01.2009

Bachelor of Science - Fashion Merchandising, Marketing

Kent State University

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Jessica Zybura