Jessica Watts
Hazard,KY
Summary
Performance-driven Vice President with experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vice President/Loan Administrator/Board Secretary
First Federal Savings & Loan Of Hazard
01.2019 - Current
- Oversaw business-wide changes to modernize procedures and organization serving as project coordinator as financial institution went through core conversion.
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Mitigated regulatory risks by overseeing adherence to insurance regulations.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Increased company growth through collaboration with loan and deposit departments.
Assistant BSA Officer/Assistant Head Teller/Customer Service Representative
First Federal Savings & Loan Of Hazard
11.2015 - 01.2019
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Generated detailed reports.
- Addressed public questions, complaints and requests, and provided necessary assistance.
- Evaluated customer needs and feedback to drive product and service improvements.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Admissions Coordinator
Buckhorn Children And Family Services
08.2014 - 11.2015
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Processed acceptance, placement, and discharge for campus with 200 youth.
- Optimized communication strategies between departments involved in admissions process, fostering collaboration and efficiency.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Provided exceptional customer service during phone and email interactions with families and medical team of prospective youth, addressing concerns promptly and professionally.
- Assessed trends in application data to inform future recruitment strategies tailored towards target audiences.
Secondary Education Teacher
Wabaco Christian Academy
08.2007 - 08.2014
- Created study guides, research materials and syllabi for students.
- Delivered audio-visual presentations on various platforms to cater to different learning styles.
- Assisted struggling students through individualized instruction, leading to significant improvements in their academic performance.
- Led extracurricular activities such as clubs and organized extended class trips, building strong relationships with students outside of classroom environment.
- Collaborated with colleagues to develop cross-curricular projects, enhancing overall educational experience for students.
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
Education
Graduate Banking School - Graduate Banking School
Graduate School of Banking Colorado
Boulder, CO07.2024
Bachelor of Arts - Secondary Education
Louisiana Baptist University
Shreveport05.2007
High School Diploma -
Wabaco Christian Academy
Hazard, KY05.2002
Skills
- Training and mentoring
- Program Oversight
- Operational Analysis
- Policy and procedure development
- Relationship and Team Building
- Effective Communicator and Public Speaker
- Project Management
- Board Reporting
- Operational leadership
- Community Outreach
- Complex Problem-Solving
- Customer Service
- Client Relationship Building
Accomplishments
- American Bankers Association Emerging Leaders Council 2022-2025
- Kentucky Bankers Association Emerging Leaders 2018-2019
Certification
- General Banking School, Kentucky Bankers Association, Louisville, KY - June 2021
Timeline
Vice President/Loan Administrator/Board Secretary
First Federal Savings & Loan Of Hazard
01.2019 - Current
Assistant BSA Officer/Assistant Head Teller/Customer Service Representative
First Federal Savings & Loan Of Hazard
11.2015 - 01.2019
Admissions Coordinator
Buckhorn Children And Family Services
08.2014 - 11.2015
Secondary Education Teacher
Wabaco Christian Academy
08.2007 - 08.2014
Graduate Banking School - Graduate Banking School
Graduate School of Banking Colorado
Bachelor of Arts - Secondary Education
Louisiana Baptist University
High School Diploma -
Wabaco Christian Academy