JESSICA ALFORD
Chicago,IL
Summary
Detail-oriented Cashier recognized for exceptional productivity and swift task completion. Expertise in accurate cash handling, strong customer service, and effective problem-solving contributes to seamless transactions and enhanced customer satisfaction. Proven ability in communication, teamwork, and adaptability ensures a positive shopping experience while maintaining high standards of organization and time management.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart Inc
Chicago, IL
12.2022 - 06.2024
- Manage transactions with customers using cash registers.
- Scan goods, and ensure pricing is accurate.
- Collect payments, whether in cash or credit.
- Issue receipts, refunds, change, or tickets.
- Redeem stamps and coupons.
- Cross-sell products, and introduce new ones.
- Resolve customer complaints, guide them, and provide relevant information.
- Greet customers when entering or leaving the store.
- Maintain clean and tidy checkout areas.
- Track transactions on balance sheets, and report any discrepancies.
- Bag, box, or gift-wrap packages.
- Handle merchandise returns and exchanges.
- Processed payments accurately and efficiently.
Cashier
hudson Group
Chicago, IL
10.2019 - 11.2022
- Managed customer transactions with various payment methods.
- Verify accuracy of pricing.
- Issue change, receipts, refunds, or tickets.
- Redeem stamps and coupons
- Assessed cash drawer amounts at shift start and end to verify accuracy.
- Cross-sold products to maximize revenue.
- Resolve customer complaints, guide them, and provide relevant information
- Bag items carefully.
- Greet customers when entering or leaving the establishment.
- Maintain clean and tidy checkout areas
- Answer customers' questions, and get a manager if the answer doesn't solve the issue.
- Bag, box, or wrap packages.
- Provide excellent customer service to ensure satisfaction.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Customer Service Cashier
Dollar tree
Chicago, IL
02.2014 - 09.2019
- Facilitated transactions using point-of-sale terminals.
- Verified pricing of items while scanning.
- Handled monetary transactions efficiently.
- Issue receipts, refunds, change, or tickets.
- Redeem stamps and coupons
- Cross-sell products, and introduce new ones.
- Resolve customer complaints, guide them, and provide relevant information.
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets, and report any discrepancies.
- Bag, box, or gift-wrap packages.
- Handle merchandise returns and exchanges
- Provided excellent customer service by helping customers locate items they were looking for.
- Collected credit card and cash payments to complete transactions for customer orders.
- Managed various payment methods through computer software.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
High school or equivalent -
West End High School
Birmingham, AL05.2008
Skills
- Cash Handling Expertise
- Effective Communication
- Meticulous Attention
- Customer service
- Effective Team Participation
- Product restocking
- Product knowledge
- Conflict resolution
- Refunds and exchanges
- Patience and empathy
- Drawer balancing
- Returns processing
- Order taking
- Cash register systems
- Money handling
- Clear communication
- Reliability and punctuality
- Cleaning and sanitizing
- Sales expertise
- Refund handling
- Sales transactions
- Liquor law compliance
- ID verification
- Basic math
- Work ethic and integrity
- Guest inquiries
- Retail merchandising
- Inventory restocking
- Online orders preparation
- Customer relations
Timeline
Cashier
Walmart Inc
12.2022 - 06.2024
Cashier
hudson Group
10.2019 - 11.2022
Customer Service Cashier
Dollar tree
02.2014 - 09.2019
High school or equivalent -
West End High School