Jessica A Rojas Kealoha
Apple Valley,CA
Summary
General Manager with 12 years of experience at Arby's, excelling in staff management, budget control, and operational efficiency. Successfully improved customer satisfaction and safety compliance by implementing effective training programs and resolving complaints. Expertise in inventory oversight and safety protocol enforcement, leading to enhanced service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Arby's
Victorville, California
11.2020 - 08.2025
- Oversaw daily operations, ensuring efficient service delivery and high customer satisfaction.
- Managed staff scheduling to optimize labor resources and align with business demands.
- Implemented training programs that elevated team performance and service standards.
- Monitored inventory levels to maintain stock availability and minimize waste.
- Enforced safety protocols to secure a safe working environment for all staff members.
- Resolved customer complaints promptly while upholding quality standards in service delivery.
- Created schedules and monitored payroll, ensuring adherence to budget constraints.
- Established effective communication with staff, facilitating smooth operational processes.
Shift Manager
Arby's
Apple Valley, California
03.2013 - 11.2020
- Trained new employees on safety protocols and operational procedures.
- Resolved customer complaints and ensured satisfaction during shifts.
- Implemented process improvements to enhance workflow efficiency.
- Maintained cleanliness and organization of the work area consistently.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
Education
High School Diploma -
Granite Hills High School
Apple Valley, CA06-2010
Skills
- Staff management and training
- Budget and labor cost control
- Operational efficiency and oversight
- Safety compliance
- Customer relationship management
- Bilingual communication
Certification
- ServSafe 3/3/2025 expires 3/3/2030
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
General Manager
Arby's
11.2020 - 08.2025
Shift Manager
Arby's
03.2013 - 11.2020
High School Diploma -
Granite Hills High School