Jessica Adriana Coz Pacheco
New Jersey ,Paissac County
Summary
Professional in Communication Sciences with experience in a private and prestigious company
international.
Responsible, capable of proposing creative solutions, generating competitive advantages
working under pressure.
Work as a team and flexibility for change, oriented towards total customer satisfaction and loyalty, committed to adapting, fulfilling and exceeding the Company's strategic objectives
Overview
21
21
years of professional experience
Work History
Sales Supervisor
LATAM Airlines
09.2019 - 06.2020
- Supervised daily operations by directing customer service, inventory and sales operations.
- Managed and motivated employees to be productive and engaged in work.
Sales Coordinator
LATAM Airlines
11.2017 - 08.2019
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Sales Lead
Lan Perú
08.2014 - 11.2017
- Administrative tasks for monitoring and progress in achieving goals.
- Continuous training for sales agents to update changes and offer updated and accurate information
- Provide support to sales advisors.
Sales and Customer Service.
LAN PERU
05.2010 - 08.2014
- Management of products and promotions in the office.
- Customer loyalty through continuous advice on their campaigns to maximize their results.
Customer Service Representative
Telefónica
06.2001 - 04.2009
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Survey Supervisor
Universidad De Lima
01.1999 - 06.2004
- Evaluated survey methodologies to identify areas of improvement, leading to more accurate results and increased client satisfaction.
- Assisted in the design and implementation of customized surveys tailored to specific client needs and requirements.
Education
Bachelor of Communication Sciences - Communication Sciences
Universidad Particular De Chiclayo
Peru2000
Skills
- Communicative skills
- Work under pressure situations
- Customer service vocation and with good training and experience in sales
- Customer Service Spirit Leader Award in 2012
- Prepare and analyze solution proposals in different situations
- Organized and multitasking
Timeline
Sales Supervisor
LATAM Airlines
09.2019 - 06.2020
Sales Coordinator
LATAM Airlines
11.2017 - 08.2019
Sales Lead
Lan Perú
08.2014 - 11.2017
Sales and Customer Service.
LAN PERU
05.2010 - 08.2014
Customer Service Representative
Telefónica
06.2001 - 04.2009
Survey Supervisor
Universidad De Lima
01.1999 - 06.2004
Bachelor of Communication Sciences - Communication Sciences
Universidad Particular De Chiclayo
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