Jessica Andrea Torres
Brooklyn,USA
Summary
Highly organized Inventory Specialist with dedication to promoting productivity. Highly familiar with professional shipment processes with 7 years of experience. Proficient in technical writing, record keeping and interdepartmental coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inventory Control Specialist
Army & Airforce Exchange Service
08.2018 - 04.2025
- Completed daily cycle counts to maintain accuracy of records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Completed physical inventory counts each month.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Built strong vendor relationships for timely goods and materials deliveries.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Store Associate
Army & Airforce Exchange Service
02.2018 - 08.2018
- Provide Customer Service, check Product availability, process payments, visual check of store in stock item, rain checks, making sure sales floor is fully stocked.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Associate
The Home Depot
09.2017 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
Sales Associate
Nexcom Navy Exchange Service Command
08.2016 - 07.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
No Degree - Patient Care Technician
New York Medical Training Center
Flatbush, New York05-2025
Vocational - Caregiver
Achievers 1 Training and Development Center Inc.
San Fernando, Pampanga01.2012
Skills
- Customer Service
- Inventory Control
- Inventory Management
- Stock control
- Monitoring patient conditions
- Patient assistance
- Patient services
Certification
- Certified Dialysis Technician
- Retail Management Training
Timeline
Inventory Control Specialist
Army & Airforce Exchange Service
08.2018 - 04.2025
Store Associate
Army & Airforce Exchange Service
02.2018 - 08.2018
Customer Service Associate
The Home Depot
09.2017 - 03.2018
Sales Associate
Nexcom Navy Exchange Service Command
08.2016 - 07.2017
No Degree - Patient Care Technician
New York Medical Training Center
Vocational - Caregiver
Achievers 1 Training and Development Center Inc.
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