Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager
Jessica Annie Godoy-Moreno

Jessica Annie Godoy-Moreno

Remote Customer Service, Collections Agent, Sales
Grand Island,NE

Summary

Currently seeking remote employment opportunities with a company that can offer the following for an employee who is interested in joining their team:Advancement opportunities within the company, because advancement to a new position or a pro dominant position within the company that employ’s you is an amazing goal to achieve. I am also a firm believer in promoting from within before outsourcing to fill a position.It also provides your current employee’s with a sense of job security. Also recognition programs of some so sort, such as e.g.(performance reviews with an incentive, award, for top tier agents, gift cards, etc). Authorized to work in the US for any employer Seasoned Customer Service Representative / Collections Agent, and Leasing Agent bringing proven skills in negotiating, preparing and finalizing lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Well-qualified Customer Service/ Collections Agent/ Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Dedicated Leasing Consultant experienced in closing lease deals on mobile home rental properties. Knowledgeable about customer service, collections, and leasing mobile homes.Offers successful career history comprising more than 10 years. Positive and diligent customer service, collections leasing rentals, sales professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 10 years of customer service , collections, and sales experience paired with goal-oriented and performance-minded approach. Accomplished Customer Service Representative with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of customer service, collections, sales, mobile home leasing in Grand Island , NE rental market for Mobile home properties and impressive financial management skills. Expert user of MS Outlook, MS Excel, Avaya system, DOSS system, MS Teams,. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Customer Service , Collections Agent, Sales, or other Remote Entry level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Leasing Agent

Ascentia Real Estate Holding Company
10.2022 - 01.2023
  • Making phone calls to possible prospects that have shown interest in our mobile homes, collecting payments on past due accounts, making leases for prospects who are transitioning into residents, scanning documents into our digital system, making copies, faxing documents to required places, receiving and answering emails from tenants/prospects, scheduling appointments for live viewings of mobile homes, etc.

Meat Packager/Distribution

JBS Beef Plant
09.2022 - 10.2022
  • Packing meat and distributing meat to correct areas for proper packaging, assisting in other lines when lines become backed up when needed

Garage Door Assembler

Overhead Door Corporation
03.2022 - 05.2022
  • Assembly of steel garage door using impact tools such as rivet gun, impact drill, measuring glass to fit into door when needed to be placed, etc.

Machine Operator

Confer Plastics
12.2021 - 01.2022
  • Heavy machine operation and set up with plastic molds, using scapula and scrapers, cut off access plastic of plastic mold.

Collections Specialist/Customer Service Representative

Northstar Location Services
05.2021 - 09.2021
  • Outbound calls placed to consumer loan accounts that are charged off to reach a payment arrangement to bring account to good standing.

Production Associate

McGard LLC
12.2020 - 03.2021
  • Heavy machine operation of small lug nuts, blasting small to make sure they are inspection ready.

Retail Sales Consultant

AT&T
09.2020 - 12.2020
  • Phone sales, customer service, customer support, bill payments, accessories sales, account research to help customer get better understanding of upcoming bill, troubleshooting devices,collection of past due payments,working towards payment arrangements

Collection Agent/Customer Service

Bank of America
01.2018 - 04.2020
  • Collection of past due accounts that are pre charge off 1-3 payments past due, assisting customers with payments arrangements, taking customer through financial assessment if needed if situation is long term to reduce APR and monthly minimum payment for a period of 60 months and account is closed at that time, customer service, scheduling automatic payments per customers request, etc
  • Phone
  • Communicated with clients regarding account services, statements, and balances.

Retail Sales Associate

Metro PCS
04.2017 - 12.2017
  • Customer support, bill payments, accessories sales, account research to help customer get better understanding of upcoming bill, troubleshooting devices, collecting payments of past due accounts.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Medical Front Office Receptionist

Mercy Hospital
12.2011 - 04.2012
  • Answering all incoming calls and if patient taking care of patient need,if insurance call back insurance verification processes done for post op procedure needed per physician request.Outgoing calls made to patients if follow up call needed,some data entry as backup for accounting dept., some copying, filing, and scanning documents into EMR, faxing also documents, scheduling patients for follow up appointments if need be,etc.

Filing Clerk

NPTI
01.2011 - 12.2011
  • Filling, making booklets containing information about the programs the school offers, making copies, faxing documents, advertising school programs or courses, etc.
  • Created and printed labels for well-organized filing.
  • Retrieved file information and made copies for authorized users.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Archived and disposed of documents according to established policies.
  • Restored old files and archived completed files for future reference.
  • Examined, categorized, and sorted incoming documents.

Education

AS - Health Administration Services

Colorado Technical University
Online Campus

Technical Degree - Medical Assistant

New Professions Technical Institute
Coral Gables, FL
09.2011

High School Diploma Or GED -

Forest High School
Ocala, FL
09.2010

Skills

  • Packaging
  • Machining
  • Cold calling
  • Retail sales
  • EMR systems (2 years)
  • Payment Arrangement (2 years)
  • Data collection (5 years)
  • Collections (5 years)
  • Communication skills
  • Time management
  • Customer service
  • Negotiation
  • Organizational skills
  • Computer skills
  • Computer literacy
  • Data entry
  • Leadership
  • Analysis skills
  • Medical scheduling
  • Medical records
  • Property leasing
  • Vital signs
  • Insurance verification
  • Patient care
  • Phlebotomy
  • 1500 HCFA Forms
  • Medical office experience
  • CMS-1450
  • HIPAA
  • Clerical experience
  • CUBS
  • Phone etiquette (6 years)
  • Problem management (8 years)
  • Social Advertising (5 years)
  • Microsoft Office (5 years)
  • Microsoft Word (5 years)
  • Microsoft Excel (4 years)
  • Microsoft Outlook (5 years)
  • Call center (4 years)
  • Writing skills (6 years)
  • Multitasking skills (8 years)
  • Hospital experience
  • Laboratory experience
  • Serve Customers
  • Tenant Screening
  • Tenant Relations
  • Purchase Agreements
  • Telephone Etiquette
  • Tenant Eligibility Determination
  • Rent Pricing Optimization
  • Move-In Coordination
  • Property Showing
  • Contract Closing
  • Collections Procedures
  • Insurance Coordination
  • Telephone Inquiry Management
  • Prospect Vetting
  • Manage Rentals
  • Community Engagement
  • Event Planning
  • Account Management
  • Strategic Planning
  • Office Management
  • Property Inspection
  • Leasing and Sales
  • Financial Transactions
  • Safe Work Practices
  • Administrative Support
  • Microsoft Office
  • Collect Payments
  • Mentoring
  • Lease Writing
  • Customer Loyalty
  • Sales and Marketing Aptitude
  • Background Checks
  • Screening Processes
  • Coordinate Documents
  • Maintaining Closing Ratios
  • Property Amenities
  • File Management
  • Database Management
  • Application Verification
  • Records Preparation
  • Social Perception
  • Social Media Engagement
  • Monthly Fee and Payment Collection
  • Client Needs Assessment
  • Property Tours
  • Unit Maintenance
  • Rent Collection
  • Issue Escalation
  • Lead Generation
  • Team Collaboration
  • Local and State Laws
  • Terms Explanation and Enforcement
  • Recordkeeping
  • Pricing Management
  • Rental Pricing Strategies
  • Marketing and Advertising
  • Lead Conversion

Certification

Registered Medical Assistant (RMA) November 2011 to Present

Languages

Spanish
Native or Bilingual

Timeline

Leasing Agent

Ascentia Real Estate Holding Company
10.2022 - 01.2023

Meat Packager/Distribution

JBS Beef Plant
09.2022 - 10.2022

Garage Door Assembler

Overhead Door Corporation
03.2022 - 05.2022

Machine Operator

Confer Plastics
12.2021 - 01.2022

Collections Specialist/Customer Service Representative

Northstar Location Services
05.2021 - 09.2021

Production Associate

McGard LLC
12.2020 - 03.2021

Retail Sales Consultant

AT&T
09.2020 - 12.2020

Collection Agent/Customer Service

Bank of America
01.2018 - 04.2020

Retail Sales Associate

Metro PCS
04.2017 - 12.2017

Medical Front Office Receptionist

Mercy Hospital
12.2011 - 04.2012

Filing Clerk

NPTI
01.2011 - 12.2011

AS - Health Administration Services

Colorado Technical University

Technical Degree - Medical Assistant

New Professions Technical Institute

High School Diploma Or GED -

Forest High School
Jessica Annie Godoy-MorenoRemote Customer Service, Collections Agent, Sales