Jessica Arlette Gonzalez Alvarez
Trumbull,CT
Summary
Dynamic professional with extensive experience in administrative operations at González Martínez Law Firm. Proven ability to manage complex scheduling and enhance customer relations through effective communication. Skilled in Microsoft Excel and adept at strategic planning, consistently delivering high-quality results and fostering positive relationships with clients and colleagues alike.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nanny
Private Families
Darien, Connecticut
01.2023 - Current
- Managed schedules, including appointments, events, and transportation logistics for children.
- Communicated regularly with parents regarding children's progress and behavior.
- Organized playdates and outings to promote social skills and friendships.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Transported children to school, extracurricular activities, and appointments when needed.
Administrative Assistant
González Martínez Law Firm
Aguascalientes, Mexico
01.2011 - 01.2023
- Managed scheduling and calendar arrangements for attorneys and clients.
- Coordinated communication between clients and legal staff effectively.
- Prepared legal documents and correspondence for attorney review.
- Maintained organized filing systems for case files and client records.
- Assisted in billing processes by preparing invoices and tracking payments.
- Facilitated office operations by ordering supplies and managing inventory.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
Public Relations Representative
Barezzito Nightclub
Aguascalientes, Mexico
03.2018 - 08.2019
- Developed and maintained strong relationships with media representatives and influencers.
- Coordinated public relations events to enhance brand visibility and community engagement.
- Monitored social media platforms for trends, feedback, and public sentiment analysis.
- Assisted in the development of brand identity guidelines and messaging standards.
- Developed and implemented public relations plans to promote products and services.
- Maintained a database of contact information for media representatives and other influencers.
- Attended networking events to build relationships with potential partners.
Delivery Coordinator
Nissan Torres Corzo
Aguascalientes, Mexico
03.2018 - 09.2018
- Coordinated delivery schedules to ensure timely vehicle distribution.
- Managed logistics and transportation for efficient product movement.
- Assisted in inventory management to maintain optimal stock levels.
- Communicated with teams to resolve delivery issues and ensure customer satisfaction.
- Coordinated, distributed, and filed paperwork for each delivery.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Performed quality control checks on products prior to being shipped out.
- Used organizational skills and abilities with equipment to prepare shipping loads.
- Managed daily operations of car detailing team and workflow schedules.
Cashier / Hostess
Hilton Hotel
Aguascalientes, Mexico
07.2017 - 12.2017
- Processed customer transactions efficiently at the front desk.
- Managed cash register and balanced cash drawer daily.
- Collaborated with team members to maintain a clean workspace.
- Maintained accurate records of daily sales and expenses.
- Supported hotel operations by coordinating with other departments effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Balanced daily transactions on a computerized point-of-sale system.
Sales Representative
Royal Prestige
Aguascalientes, Mexico
01.2017 - 09.2017
- Conducted product demonstrations and closed sales
- Provided personalized customer service
- Developed strong relationships with customers to understand their needs.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to enhance customer engagement strategies.
- Managed inventory levels to ensure product availability for clients.
- Attended industry events to network and promote brand awareness actively.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
Public Relations
Charly Sí Nightclub
Aguascalientes, Mexico
05.2016 - 09.2016
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
B.A. - Law
IEU University
Aguascalientes, Mexico01-2024
B.A. - Hospitality Management
IEU University
Aguascalientes, Mexico01-2024
High School Diploma -
UAA High School
Aguascalientes, Mexico01.2015
Middle & Elementary School Certificates -
Instituto Patria A.C.
Aguascalientes, MexicoSkills
- Microsoft Word, Excel, and PowerPoint
- Restaurant software
- Social media and online communication tools
- Calendar management
- Data entry
- Customer relationship management
- Effective communication
- Administrative operations
- Customer relations
- Strategic planning
- Appointment scheduling
- Telephone reception
- Scheduling appointments
Certification
- Hospitality, Gastronomy, and Tourism Congress Participant
- Grammar Level 6 – Sacred Heart University ESL
- Reading & Writing Level 5101 – NCC Community College ESL
- Level 14 of 24 – Harman Hall English Program
- Fast Learner, Adaptable, Team-Oriented
Languages
Spanish: Native, English: Intermediate (ESL Studies at Sacred Heart University, NCC, and Harman Hall), French: Basic
Hobbies and Interests
Volleyball, Singing, Dancing, Mixed Martial Arts (MMA)
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- Leadership Training
References
References available upon request.
Timeline
Nanny
Private Families
01.2023 - Current
Public Relations Representative
Barezzito Nightclub
03.2018 - 08.2019
Delivery Coordinator
Nissan Torres Corzo
03.2018 - 09.2018
Cashier / Hostess
Hilton Hotel
07.2017 - 12.2017
Sales Representative
Royal Prestige
01.2017 - 09.2017
Public Relations
Charly Sí Nightclub
05.2016 - 09.2016
Administrative Assistant
González Martínez Law Firm
01.2011 - 01.2023
B.A. - Law
IEU University
B.A. - Hospitality Management
IEU University
High School Diploma -
UAA High School
Middle & Elementary School Certificates -
Instituto Patria A.C.
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