Hi, I’m
Jessica Aubuchon
Customer Relations Manager
Fresno,CA
Summary
Forward-thinking Customer Service Manager offering 10 years of experience in sales, enhancing team performance and maximizing customer satisfaction by strategically managing calls while offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
19
years of professional experience
5
years of post-secondary education
Work History
Amenities Spa & SalonFresno, CA
Customer Relations Manager
05.2018 - Current
Job overview
- Answers customers questions, resolves problems, and maintains customer satisfaction of over 50 clients per day, by providing problem-solving resources
- Manages customer service staff, communicates job expectations, and performs appraisals and job reviews
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Supervising staff, scheduling shifts, promoting services and keeping updated records of expenses and revenues
- Promote service providers, products and discounts on social media
- Responsible for monitoring overall operations of salon and spa, ensuring highest customer satisfaction, including area's cleanliness and orderliness, while maintaining adequacy of salon supplies to meet customers' requests and demands
Quandt FarmsFresno, California
Executive Director
07.2014 - 04.2018
Job overview
- Lead social media coordinator- Produced connections to fitness, local artist and boxing influencers to promote exposure
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Updated and maintained membership database on consistent basis.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
- Managed planting of seeds, indoor growing processes, harvesting of microgreens while managing overall sanitation and quality control of all products
Romano's Macaroni GrillFresno, CA
Customer Service Specialist
08.2014 - 01.2018
Job overview
- Customer service, maintaining and managing order of seating arrangements for guests and servers
- Booking reservations and parties, To-Go orders
- Keeping "the line" of food moving while preserving organized and fast paced environment
Rasputin Music StoreFresno, CA
Lead Customer Relations
Cashier
09.2011 - 02.2014
Job overview
- Oversaw daily operations to ensure high levels of productivity.
- Stocking, CDs, DVDs, and Vinyl
- Customer Service: Researched inquiries for customers including special orders
- Receiving product into inventory
- Kept store functioning as a peaceful and organized vessel.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Georgiou StudioSan Francisco, CA
Store Manager
02.2010 - 07.2011
Job overview
- Marketing and wholesale; Raised store sales by 70% within first month
- Merchandising and training other employees in San Francisco as well as Reno and Walnut Creek
- Providing excellent customer service and sales by maintaining relationships with clientele
- Selling intellectually and personally by thorough client research
- Scheduling, fulfilling orders; including across United States
Salvation Army StoreSan Francisco, CA
Sales Associate
07.2009 - 04.2010
Job overview
- Store merchandiser for clothing and furniture in official antique/designer "Red Tag" section
- Performed excellent customer service to promote sales
- Cash handling, answering phones, deposits and closing paper work.
Apricot LaneFresno, CA
Key Holder/Sales Associate
09.2007 - 03.2009
Job overview
- Managed opening and closing store
- Providing excellent customer service to promote sales
- Merchandising and register work
- Inventory, stocking.
Johns Incredible Pizza CoFresno, CA
Party Hostess
11.2005 - 04.2007
Job overview
- Organizing and hosting parties for families and businesses ranging from 8-10 parties daily
- Families: Games for children, animal balloons, directing children/adults to and from restaurant area as well as cutting/serving cakes and opening gifts
- Businesses: Directing executives to ensure prompt timing along with coordinating food service
- Bussing tables and maintaining clean environment.
Mexico & L
Volunteer
Job overview
- A.: Building houses, Teaching and helping children in need.
Education
Fresno City CollegeFresno, CA
Associate of Applied Science from Psychology
08.2007 - 06.2009
Buchanan High SchoolClovis, CA
High School Diploma
08.2004 - 06.2007
Skills
Efficient customer service expert
Administrative support
Personnel training and development
Budgeting and reporting
Microsoft Outlook, Word and Excel
Exceptional telephone etiquette
Sales expertise
Negotiation
Punctual, organized and reliable
Accomplishments
Achieved starting a family business, Quandt Farms, which ran successfully for 4 years before family health issues.
Timeline
Customer Relations Manager
Amenities Spa & Salon
05.2018 - Current
Customer Service Specialist
Romano's Macaroni Grill
08.2014 - 01.2018
Executive Director
Quandt Farms
07.2014 - 04.2018
Lead Customer Relations Cashier
Rasputin Music Store
09.2011 - 02.2014
Store Manager
Georgiou Studio
02.2010 - 07.2011
Sales Associate
Salvation Army Store
07.2009 - 04.2010
Key Holder/Sales Associate
Apricot Lane
09.2007 - 03.2009
Fresno City College
Associate of Applied Science from Psychology
08.2007 - 06.2009
Party Hostess
Johns Incredible Pizza Co
11.2005 - 04.2007
Buchanan High School
High School Diploma
08.2004 - 06.2007
Volunteer
Mexico & L