Jessica Collum
Washington,NJ
Summary
Dynamic and organized Real Estate Assistant/Event Planner with experience in administrative, clerical support, event planning and human resources. Skilled in Microsoft Office 365, Google Drive, CRMs, and real estate software. Agile with strong attention to detail and excellent customer service skills.
Overview
15
15
years of professional experience
Work History
Real Estate Assistant/Event Planner/Onboarding Specialist
Diamond Key Team/Christina Duncan, LLC Real Estate
05.2022 - Current
- Onboard all new agents using onboarding tools such as Monday.com
- Organize, plan and execute all Office and Client events
- Coordinate, organize and confirm broker's schedule/appointments and buyer's tours
- Assist broker with team transactions
- Assist broker with sales and lease contract packages
- Manage broker's calendar with business appointments
- Maintain and create client mailing lists
- Add/update new contacts to broker's database CRM
- Maintain knowledge about each property's listing details and showing instructions
- Create open house packages in a timely fashion
- Handle extremely confidential and proprietary information with the utmost discretion
- Pay office invoices in a timely fashion
- Prepare office mailings and ensure timely delivery
- Work closely with vendors to ensure services are accurate and delivered on time.
Event Manager/Planner
Architects Golf Club
08.2021 - 11.2021
- Ensured all events were set up on time and executed properly according to the BEO as to ensure outstanding customer satisfaction
- Collaborated with the Director of Sales, General Manger and Chef to ensure all events were executed properly
- Scheduled and trained all banquet staff while monitoring their work performance at each event
- Ensured all items needed for successful events were ordered such as linens, cakes, and specialty items
- Responsible for implementing and maintaining excellent service to achieve guest satisfaction at each event
- Resolved any complaints or discrepancies quickly and efficiently, then communicated such resolutions to guests in a timely fashion
- Maintained ability to work in a high-volume and fast-paced environment
- Worked closely with all wedding vendors to ensure a well-executed event as per the BEO.
Bridal Attendant
A La Carte
07.2015 - 03.2020
- Provided exemplary and timely customer service to brides, bridal parties and wedding guests at The Ryland Inn, Whitehouse Station, NJ
- Maintained ability to multi-task in high volume and fast paced environment in order to provide executive hospitality to all guests
- Reviewed Banquet Order of Events prior to meeting bridal party to ensure a successful event
- Assisted Maitre'D in maintaining Banquet Order of Events throughout the duration of wedding
- Delivered consistent, timely communications and resolutions to brides, all bridal party member and guests
- Provided brides, bridal parties and all guests with outstanding customer service
- Worked closely with all wedding vendors to maintain the interest of management and guests.
Executive Wait staff/Banquet Captain
A La Carte
07.2015 - 03.2020
- Provided exceptional service to guests while maintaining all standards of executive service
- Served food and beverages to guests in executive service manner
- Provided an exceptional catering experience for private events
- In a professional manner, made manager and Maitre'D aware of guest's comments and complaints
- Maintained Banquet Order of Events along with other staff members and Maitre'D
- Supervised and trained staff in proper executive service methods
- Maintained condition and cleanliness of banquet room and party venue during set up and take down
- Lead team of 20 throughout dinner and dessert service to ensure all guests were served in a timely and efficient manner
- Followed up with guests after dinner service to ensure customer satisfaction.
In Home Child Care Provider
05.2009 - 12.2016
- Provided in home child care to 2 additional children while caring for my own
- Monitored and supervised children keeping them safe and healthy
- Created and maintained children's schedule in order to provide adequate physical activities, rest, and intellectual stimulation
- Prepared food and snacks for children and organized meal time
- Transported children to all activities such as sports and extra-curricular activities.
Education
M.S. Special Education -
Marywood University
Scranton, PA05.2001
B.A. Communicative Disorders -
West Chester University
West Chester, PA05.1995
Skills
- Microsoft Office 365
- Microsoft Outlook
- CRM(Follow Up Boss)
- Mondaycom
- Google Drive
- Excel
- Dotloop
- Teams
- Zipforms
- EXp World
- EXp Enterprise
- Phone and Email Etiquette
- Customer Service
- Administrative Support
- Decision-Making
- Multitasking and Organization
- Attention to Detail
- Teamwork and Collaboration
Timeline
Real Estate Assistant/Event Planner/Onboarding Specialist
Diamond Key Team/Christina Duncan, LLC Real Estate
05.2022 - Current
Event Manager/Planner
Architects Golf Club
08.2021 - 11.2021
Bridal Attendant
A La Carte
07.2015 - 03.2020
Executive Wait staff/Banquet Captain
A La Carte
07.2015 - 03.2020
In Home Child Care Provider
05.2009 - 12.2016
M.S. Special Education -
Marywood University
B.A. Communicative Disorders -
West Chester University
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