Jessica B. Contreras
Queens,NY
Summary
Highly motivated individual with 10+ years’ experience in healthcare with a keen business acumen and solid background in managing operations in a high volume and fast-paced environment. Adept communicator and leader with proven skills in workflow enhancement, billing, account payable/receivable and purchasing.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
61th Service Corp.
Fort Lee, NJ
03.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Responded to patient concerns and inquiries professionally and efficiently.
- Called insurance companies and verified patient coverage.
Business Associate
Mount Sinai St. Luke’s Hospital
New York, NY
11.2011 - 02.2022
- Conducting interviews to confirm, verify, and/or update the patients’ demographics through Eagle & EmSTAT registration systems
- Performs Point of Service Collections for all patients as necessary by collecting both full and partial payments for ED services
- Assist with the ED visit completion process by maintaining and discharging charts in the proper order and compiling deficiency data
- Obtains, verifies, and correctly bills the proper insurance to ensure appropriate hospital reimbursement
- Reviews and processes all ED records for expired and admitted patients
- Coordinates ambulette/ambulance services for transferred and/or discharged patients
- Schedule all clinic appointments and follow up referral information
Office Manager
HealthPlus Management/Physical Medicine & Rehabilitation, Inc
Queens, NY
09.2010 - 11.2011
- Supervised a team of nine clerical personnel
- Oversees and maintains the day to day administrative, operational and financial activities of the department; assigning and monitoring clerical functions; reviewing and approving supply requisitions; preparing payroll; controlling correspondence
- Recruiting, orienting and training all incoming clerical personnel
- Corresponding with affiliated doctors’ offices to obtain medical information for patients
- Set up patient with their pharmaceutical treatment
- Conduct one-on-one interviews with patients to facilitate the coordination of their health benefits between the facility, their insurance company and third party vendors.
Education
Bachelor of Arts - Accounting
Queens College
12.2003
Skills
- Supervisory experience
- Supply management & Inventory control
- Recruitment & Retention
- Proficient in Saleforce & EMR systems (i.e. Epic Eagle,
- Allscripts & OnBase)
- Purchasing
- Accounts payable/receivable
- Excellent oral and written communication skills
- Proficient in
- Microsoft Word, Excel, PowerPoint,
- Appointment scheduling
Skills
- Supervisory experience
- Supply management & Inventory control
- Recruitment & Retention
- Proficient in Saleforce & EMR systems (ie Epic Eagle,
- Allscripts & OnBase)
- Purchasing
- Accounts payable/receivable
- Excellent oral and written communication skills
- Proficient in
- Microsoft Word, Excel, PowerPoint,
- Appointment scheduling
Timeline
Patient Access Representative
61th Service Corp.
03.2022 - Current
Business Associate
Mount Sinai St. Luke’s Hospital
11.2011 - 02.2022
Office Manager
HealthPlus Management/Physical Medicine & Rehabilitation, Inc
09.2010 - 11.2011
Bachelor of Arts - Accounting
Queens College