Jessica “Bianca” Jackson
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Aaa Sprinklers
Receptionist/ Sceduling manager
Daytona Beach, FL
03.2025 - Current
- Managed a high volume of inbound and outbound customer calls with professionalism and efficiency.
- Scheduled customer appointments and coordinated technician routes using multiple software applications.
- Assisted customers with billing inquiries, account information, and service requests.
- Resolved customer concerns and escalated complex issues.
- Entered and maintained accurate customer records and service documentation.
- Balanced competing priorities while consistently providing exceptional customer service.
- Met daily performance expectations for accuracy, responsiveness, and customer satisfaction.
Verizon
Verizon Collections Agent
Daytona Beach, FL
05.2024 - 04.2026
- • Resolve inbound and outbound calls by using multiple applications and screens.• Respond to general billing inquiries to review and resolve account issues.• Ability to negotiate and obtain payments today or postdate within 7 days.• Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role.• Ability to clearly explain billing charges and answer any questions related to billing.• Ask probing questions to overcome objections by utilizing negotiation skills.• Meet minimal standards/goals monthly.• Meet all compliance and QA standards.• Flexibility with special projects which may require overtime.• Maintain appropriate attendance and adherence goals.• High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.• 5G Home Internet and Fixed wireless internet are NOT accepted providers.• Internet speeds of at least 50 mbps to download and 25 mbps to upload.Education/Certification:• High school diploma or equivalent.Experience:• Minimum of one (1) year in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount• Customer Service experience in a remote setting• Multi-Computer-screen navigation, multiple applications, strong negotiation skillsSkills:• Basic typing, math, and problem-solving skills• Strong communication and verbal skills• Ability to multitask with multiple computer programs.• PC experience and/or ability to learn basic functions.
Outpost
Lead / Machine Operator
Daytona Beach, FL
07.2023 - 02.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated production equipment while consistently meeting quality and safety standards.
- Coordinated daily workflow to maximize productivity and efficiency.
- Trained and mentored new employees on equipment operation and company procedures.
- Maintained accurate production records and documentation.
- Demonstrated leadership by supporting team performance and operational goals.
A1 Home Improvement
Receptionist
Daytona Beach, FL
08.2020 - 07.2022
- Greeted customers and visitors with a friendly, professional demeanor.
- Answered multi-line phone systems and assisted customers with questions and scheduling needs.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments for home improvement consultations and services.
- Coordinated appointments, calendars, and project schedules.
- Maintained customer records through accurate data entry and document management.
- Communicated effectively with customers, office staff, and field personnel.
- Provided administrative support to ensure efficient daily office operations.
- Organized and maintained confidential customer information.
Education
Homeschooling
Daytona Beach, FLSkills
- Customer Service
- Inbound & Outbound Calls
- Call Center Support
- Appointment Scheduling
- Billing Assistance
- Account Management
- Customer Issue Resolution
- Data Entry
- CRM & Multi-System Navigation
- Adaptability
- Multi-Application Navigation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Administrative Support
- Calendar Management
- Office Administration
- Record Management
- Technical Skills
- PC Operations
- Office Equipment
- Internet Research
- Problem Solving
- Time Management
- Communication
- Team Leadership
- Organizational Skills
- Multitasking
- Typing & Computer Proficiency
- Adaptability
- Quality Assurance
- Customer service excellence
- Relationship management
- Detail-oriented accuracy
- Effective multitasking
- Highly organized and dependable
- Software adaptability
- Strong work ethic
- Fast-paced adaptability
- Customer satisfaction focus
- Effective multitasking
- Highly organized and dependable
- Software adaptability
- Strong work ethic
- Fast-paced adaptability
- Customer satisfaction focus
Timeline
Aaa Sprinklers
Receptionist/ Sceduling manager
03.2025 - Current
Verizon
Verizon Collections Agent
05.2024 - 04.2026
Outpost
Lead / Machine Operator
07.2023 - 02.2024
A1 Home Improvement
Receptionist
08.2020 - 07.2022
Homeschooling