MaKeeta Tobias
Bogue Chitto,MS
Summary
Customer Service and Office Support professional skilled in administrative workflow, high-volume call handling, scheduling, documentation, and client communication. Strong multitasker with excellent professionalism and accuracy.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SaviLinx
10.2022 - 12.2022
- Handled inbound calls and emails.
- Resolved customer issues and updated accounts in the CRM.
- Assisted with billing and troubleshooting.
- Ensured customer satisfaction through follow-up.
- Assisted customers with inquiries, providing accurate product information and solutions.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Managed high call volumes while maintaining quality standards in communication.
Salon Manager
Regis Corporation
07.2015 - 06.2021
- Managed daily operations, staff scheduling, and supervision.
- Maintained client files, appointments, and administrative records.
- Resolved escalated customer concerns.
- Oversaw inventory, meetings, and employee training.
- Oversaw daily salon operations, ensuring efficient service delivery and customer satisfaction.
- Developed and implemented training programs for new stylists, enhancing team performance and skill development.
- Conducted regular staff evaluations, providing feedback to improve performance and foster professional growth.
Education
High School Diploma -
Bogue Chitto High School
Bogue Chitto, MS05-2013
EKG Tech Certificate -
OTINCC
McComb, MS01.2024
Cosmetology -
Southwest MS Community College
McComb, MS01.2015
Skills
- Customer Service: Call handling, conflict resolution, retention, problem-solving
- Office & Administrative: Scheduling, filing, data entry, document management
- Computer: Microsoft Office, Google Workspace, CRM systems, cloud storage
- Customer service
- Data entry
- Critical thinking
- Active listening
- Relationship building
- Problem resolution
- Computer proficiency
Timeline
Customer Service Representative
SaviLinx
10.2022 - 12.2022
Salon Manager
Regis Corporation
07.2015 - 06.2021
High School Diploma -
Bogue Chitto High School
EKG Tech Certificate -
OTINCC
Cosmetology -
Southwest MS Community College