Jessica Cervantes
Lubbock,TX
Summary
An adaptable leader with 4 years of background experience in crisis management and customer service, leveraging strong communication and teamwork skills to drive marketing initiatives. Experience in ensuring safety and satisfaction translates to a focused approach to building brand loyalty and customer engagement.
Overview
3
3
years of professional experience
Work History
Certified Head Lifeguard
Abilene Country Club
05.2022 - 08.2023
- Played key role in devising, executing, and overseeing pool safety protocols, resulting in notable reduction of hazards and achieving 0% incident rate for drownings
- Delivered customer service by promptly addressing inquiries and resolving complaints, prioritizing guest satisfaction for enhanced brand image and reputation
- Collaborated closely with management to identify areas of concern and develop effective remediation strategies, optimizing efficiency and fostering proactive work environment.
Lifeguard
Abilene Country Club
05.2020 - 08.2021
- Acquired and maintained expertise in critical first responder skills, including First Aid and CPR, enabling prompt and effective assistance to individuals in distress for support and safety
- Maintained precise daily activity logs and incident reports, ensuring accurate record-keeping and streamlined tracking processes
- Reacted swiftly and efficiently to emergency situations, prioritizing timely responses and effective resolution
Education
Bachelor of Business Administration - Marketing
Texas Tech University
Lubbock, TX05.2026
Skills
- Customer service
- Team collaboration
- Crisis management
- Leadership and supervision
- Problem-solving
- Attention to detail
Timeline
Certified Head Lifeguard
Abilene Country Club
05.2022 - 08.2023
Lifeguard
Abilene Country Club
05.2020 - 08.2021
Bachelor of Business Administration - Marketing
Texas Tech University
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