Jessica Orozco
Chicago,IL
Summary
Experienced Project Coordinator with a proven track record of supporting diverse IT infrastructure projects. Expertise in meeting tight deadlines while fostering clear and effective communication among cross-functional teams to ensure project expectations are met. Recognized for reliability and adaptability, adept at managing multiple project tasks simultaneously while cultivating positive relationships with stakeholders. Committed to driving project success through strategic collaboration and proactive problem-solving.
Overview
1
1
Language
8
8
years of professional experience
Work History
Project Coordinator
Northern Trust
06.2022 - 12.2024
- Facilitated training sessions for user groups across multiple projects to ensure deployment clarity, upcoming dates, and issue tracking
- Maintained project deliverables and tracked project updates in Jira using epics, standard issues, stories, bugs, and tasks
- Logged meeting notes in OneNote, transcribed action items, and summarized risks, issues, and decisions with team members while adhering to agenda
- Crafted communications to IT groups and stakeholders on awareness and expectations of upcoming IT company wide infrastructure projects impacting their teams
- Captured meeting notes using OneNote to transcribe action items, risks, issues and decisions with team members while following the Agenda
- Developed communications for IT groups and stakeholders to inform them of expectations and awareness regarding upcoming company-wide infrastructure projects
- Completed User Acceptance Testing ("UAT") for 50+ testers and ensured communication pathways were established for issue tracking and resolution
- Made updates to Confluence Information Security pages based on project processes (FAQs, Training Material, IDM process requests and more)
- Facilitated training sessions for IT groups and users across multiple projects to clarify deployment timelines and issue tracking processes
Project Coordinator
Fay Servicing LLC
03.2018 - 04.2022
- Partnered with executives by capturing PMO meeting summaries, sending communications, and obtaining approvals through a shared governance mailbox
- Coordinated deployment communication efforts for company-wide IT infrastructure projects including Windows 10, Office 365, and Microsoft TEAMS
- Developed and published SharePoint project sites on a weekly cadence using web parts
Business Support Analyst (Loss Mitigation Department)
Fay Servicing LLC
01.2017 - 03.2018
- Coordinated submission of policies, procedures, job aids, communication letters and forms
- Delivered reports and project dashboards that kept project progress visible
- Designing training materials for new and updated business processes
Education
Bachelor of Arts - Communication Studies and Media
DePaul University
Chicago, IL06-2014
Skills
- Project coordination, scheduling, meeting notes
- Training and development documentation
- Project release communications
- Customer service and relationship building
- Teamwork and collaboration
- Flexible and adaptable
- Software development life cycle
- Executive support
- User Acceptance Testing
- Software development tools: JIRA, Confluence, ServiceNow, Azure DevOps, SharePoint Wed-Parts
Languages
Spanish
Native or Bilingual
Timeline
Project Coordinator
Northern Trust
06.2022 - 12.2024
Project Coordinator
Fay Servicing LLC
03.2018 - 04.2022
Business Support Analyst (Loss Mitigation Department)
Fay Servicing LLC
01.2017 - 03.2018
Bachelor of Arts - Communication Studies and Media
DePaul University