Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica C. Kim

Irvine,CA

Summary

Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing management opportunity in Natural Resource & Environmental Science sector.

Overview

7
7
years of professional experience

Work History

Sales Team Supervisor

Leave Timeshare
Tustin, CA
07.2023 - Current
  • Boosted sales performance by implementing effective team training and coaching strategies
  • Mentored junior team members to develop their skills and advance their careers with the company
  • Managed a high-performing sales team, consistently achieving and surpassing set targets
  • Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company
  • Built strong team by recruiting and developing top sales talent.

Customer Service Representative

Resort Advisory Group
Irvine, CA
09.2021 - 07.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Responded to customer requests for products, services, and company information.

Customer Service Account Representative

MTM
Los Angeles, CA
01.2018 - 08.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Participated in continuous training programs to stay current on industry best practices and company policies.
  • Facilitated strong client relationships with clear communication and timely followups.
  • Improved customer loyalty by offering personalized solutions tailored to individual needs.

Education

Bachelor of Science - Environmental Science

University of California, Berkeley
Berkeley, CA
08.2024

Skills

  • Sales strategy development
  • Sales team motivation
  • Account Management
  • Sales Presentations
  • Pipeline Management
  • Teamwork and Collaboration
  • Excellent Communication
  • Adaptability and Flexibility
  • Cold-calling

Languages

Korean
Elementary

Timeline

Sales Team Supervisor

Leave Timeshare
07.2023 - Current

Customer Service Representative

Resort Advisory Group
09.2021 - 07.2023

Customer Service Account Representative

MTM
01.2018 - 08.2021

Bachelor of Science - Environmental Science

University of California, Berkeley
Jessica C. Kim