Jessica Cook
Springdale,AR
Summary
Experienced professional in healthcare management, senior living management, and nursing home administration. Expertise in operational performance, company morale enhancement, and fostering teamwork. Proven track record of increasing admissions, improving retention rates, and successfully implementing resident care, compliance, and satisfaction programs. Passionate about creating environments that recognize and celebrate quality care and services. Thrives on building strong relationships within the community and with the team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Roots Living
09.2023 - Current
- Operational Leadership: Oversee daily operations of 2 senior living facilities in Arkansas and Oregon, ensuring high standards of care and service delivery
- Strategic Planning: Develop and implement strategic plans to improve operational efficiency, resident satisfaction, and financial performance
- Regulatory Compliance: Ensure all facilities comply with state and federal regulations, maintaining high standards of safety and care
- Budget Management: Develop and manage budgets for multiple facilities, optimizing resource allocation and cost control
- Quality Improvement: Implement quality improvement initiatives, resulting in enhanced resident care and satisfaction
- Performance Metrics: Monitor and analyze key performance indicators (KPIs) to drive operational improvements and achieve organizational goals
- Employee Evaluation: Assess employee performance, compile reports, and provide constructive feedback
- Talent Acquisition and Development: Interview, hire, and train new Executive Directors and direct reports
Administrator
Siloam Springs Nursing & Rehabilitation Center
01.2023 - 09.2023
- As Administrator of a 120-bed facility, Decreased retention by 20% through improving company morale by fostering an environment based on teamwork, recognizing quality care, quality services, shared results with staff, celebrated success and improvements
Sr. LNHA and Interim Regional Admin
NHS Management
11.2021 - 12.2022
- Company Overview: (Fayetteville Health and Rehabilitation Center)
- As Administrator of a 140-bed skilled nursing facility, increased daily admissions by 40% by building relationships with case managers and community while ensuring a timely response to referrals
- Decreased retention by 30% through improving company morale and recruiting quality candidate's
- Implemented Programs and documentation tools to improve resident care and survey compliance, leading to great surveys
- As Interim Regional Administrator of 5 facilities, implemented programs and tools to improve facilities overall performance
- (Fayetteville Health and Rehabilitation Center)
Licensed Nursing Home Administrator
NHS Management
04.2018 - 11.2021
- Company Overview: (Springdale Health and Rehabilitation Center)
- As Administrator of a 140-bed skilled nursing facility, increased census by 30% by building relationships with case managers and community while ensuring a timely response to referrals
- Decreased retention by 20% through improving company morale by fostering an environment based on teamwork, recognizing quality care, quality services, shared results with staff, celebrated success and improvements
- Helped to achieve an 85% improvement of bad debt
- Successfully trained new administrators across two regions and assisted with employee relations at sister facilities
- Created a staffing incentive program as well as staffing schedules and assignment sheet templates for facilities in the Arkansas region which was used successfully
- Managed CNA training courses and coordinated with OLTC to ensure all regulatory measures were met
- Implemented Covid preparations in 4 facilities across two states and organized all testing procedures and protocols
- (Springdale Health and Rehabilitation Center)
Licensed Nursing Home Administrator
NHS Management
07.2018 - 04.2019
- Company Overview: (Legacy Health and Rehabilitation Center)
- As administrator of a 110-bed Skilled Nursing Facility, Cleared survey tags during my first month through the successful implementation of the plan of correction
- Maintained census at 92% occupancy while maintaining a positive employee morale and resident satisfaction
- (Legacy Health and Rehabilitation Center)
Licensed Nursing Home Administrator
NHS Management
05.2017 - 07.2018
- Traveled to 5 facilities in Missouri training in all departments as an Administrator in Training until licensed
- Worked interim at many facilities in Missouri to help with employee relations, staffing, census growth and overall operations
Business Office Manager
Jordan Creek Nursing & Rehab
08.2015 - 05.2017
- Reviewed, analyzed and interpreted financial data to monitor progress toward established goals to enhanced results
- Reconciled daily census to ensure accurate and timely billing
- Responsible for Medicaid, Medicare, Managed Care, Medicaid co-insurance, and Private pay billing for facility
- Had the best Medicaid Pending in the Region
Billing Coordinator and Trainer
City of Willard
08.2014 - 08.2015
- Created and implemented new programs for efficient Billing and data gathering collection
Managed Care Account Representative
Cox Health
08.2013 - 07.2014
- Responsible for billing claims and collecting account balances from managed care insurance carriers and patients timely
Workers Compensation Coordinator
Mercy
01.2010 - 08.2013
- Company Overview: (Springfield)
- Managed all workers compensation cases by scheduling appointments and billing claims
- Trained all staff on workers compensation and successful protocol
- (Springfield)
Patient Care Associate
Mercy Health
01.2010 - 03.2013
- Company Overview: (Springfield)
- Trained all new PCA's to Assist in turning, positioning, exercising, bathing, feeding, catheterization, CPR, first aid and checking vitals
- (Springfield)
Home Health Aide
05.2009 - 03.2011
- Home Health Care Professional who provided daily care which included scheduling appointments, bathing, checking vital signs, and daily living
Manager
Pizza Hut
05.2008 - 05.2010
- Ensured Prompt, friendly service according to company guidelines
- Directed Overall activities and performance of staff
- Maintained adequate inventories while assuring compliance with local, state, and federal laws, regulations and guidelines
- Provided adequate staffing in an effective manner ensuring sales volume and service levels
Education
Bachelor's - Business Management
Missouri State University
SpringfieldSkills
- Customer service
- Marketing
- Profit & loss
- Analysis skills
- Payroll
- Leadership
- Operations management
- Agile
- Budgeting
- Accounts receivable
- Project management
- Sales
- Office management
- Recruiting
- Continuous improvement
- Human resources
- Accounts payable
- Analytical
- Census Growth
- Collections
- Facility Management
- FMLA
- Health Care
- Insurance Verification/ Insurance Claims
- Interpersonal/Written Communications
- Labor and expense Control
- Leadership/Management
- Microsoft Office Suite
- Organizational Development
- P&L Management
- Payment Posting
- Policy Development and implementation
- Problem Solving
- Quality Care
- Regional Administration and Planning
- Research and Strategic Planning
- Survey Outcomes
- Team Building
Certification
- Arkansas Nursing Home Administrator License
- Missouri Nursing Home Administrator License
- Oklahoma Nursing Home Administrator License
Additionalinformation - Extensiveexperience
- Accounts Payables
- Accounts Receivables
- Analytical
- Budgeting
- Census Growth
- Collections
- Customer Service
- Facility Management
- FMLA
- Health Care
- Human Resources
- Insurance Verification/ Insurance Claims
- Interpersonal/Written Communications
- Labor and expense Control
- Leadership/Management
- Marketing
- Microsoft Office Suite
- Operations Management
- Organizational Development
- P&L Management
- Payment Posting
- Payroll
- Policy Development and implementation
- Problem Solving
- Quality Care
- Recruiting
- Regional Administration and Planning
- Research and Strategic Planning
- Survey Outcomes
- Team Building
Timeline
Regional Director of Operations
Roots Living
09.2023 - Current
Administrator
Siloam Springs Nursing & Rehabilitation Center
01.2023 - 09.2023
Sr. LNHA and Interim Regional Admin
NHS Management
11.2021 - 12.2022
Licensed Nursing Home Administrator
NHS Management
07.2018 - 04.2019
Licensed Nursing Home Administrator
NHS Management
04.2018 - 11.2021
Licensed Nursing Home Administrator
NHS Management
05.2017 - 07.2018
Business Office Manager
Jordan Creek Nursing & Rehab
08.2015 - 05.2017
Billing Coordinator and Trainer
City of Willard
08.2014 - 08.2015
Managed Care Account Representative
Cox Health
08.2013 - 07.2014
Workers Compensation Coordinator
Mercy
01.2010 - 08.2013
Patient Care Associate
Mercy Health
01.2010 - 03.2013
Home Health Aide
05.2009 - 03.2011
Manager
Pizza Hut
05.2008 - 05.2010
Bachelor's - Business Management
Missouri State University