Jessica Cromartie Jeffries
Willow Spring,United States
Summary
Results-driven management professional with a strong record of leading teams, improving operations, and delivering measurable outcomes. Skilled in strategic planning, process improvement, and data-driven decision-making. Known for adaptability, effective collaboration, and fostering a culture of accountability and excellence in dynamic environments.
Overview
17
17
years of professional experience
Work History
Manager, Materials Planning
KIND Snacks
New York, NY
01.2026 - Current
- Developed and implemented inventory strategies for re-pack operations, guaranteeing timely availability of packaging materials.
- Directed operational priorities to optimize service cost management while mitigating risks associated with co-manufacturing partnerships.
- Evaluated risks associated with materials and production processes, facilitating cross-departmental initiatives for effective risk mitigation.
- Monitored inventory levels and streamlined distribution processes to ensure effective capital utilization and improve efficiency.
- Facilitated communication between operations procurement and supply planning to effectively resolve operational constraints.
- Led efforts in continuous improvement to optimize processes for sustainable growth and effective execution.
Senior Analyst, Materials Planning
KIND Snacks
New York, NY
08.2024 - Current
- Facilitated production planning processes to maintain order fill rates while achieving inventory and cost objectives.
- Managed daily execution of planning activities and partnerships with co-manufacturers to ensure seamless operations.
- · Identified risks and implemented corrective actions to reduce downtime.
- Directed inventory levels and coordinated product flows to optimize supply chain efficiency.
- Collaborated with cross-functional teams to optimize operational efficiency and enhance supply chain processes.
- Presented findings to stakeholders, facilitating informed decision-making at the executive level.
Senior Demand Analyst
ATI Industrial Automation
Apex, NC
11.2021 - 08.2024
- Analyze and determine demand forecasts to support inventory control operations
- Instrumental in developing S&OP and SIOP for organization after acquisition
- Monthly review of direct inputs and data analysis reported to management, finance, and operational teams in supporting the corporate SIOP process
- Lead manufacturing process improvements thru kaizen events resulting in costs savings by eliminating waste and improving manufacturing capabilities.
- Analyze historical sales patterns and trends to identify potential opportunities for improvement.
- Identify discrepancies in supply chain processes that impacted customer satisfaction levels.
- Perform root cause analyses of supply chain issues to determine underlying causes of problems.
- Implement new tools and technologies to enhance the accuracy of forecasting activities.
- Collaborate with cross-functional teams to ensure optimal alignment between supply and demand plans.
- Prepare presentations for senior management outlining recommendations for process enhancements.
- Analyze large volumes of data from multiple sources including ERP systems, spreadsheets, databases.
- Communicate effectively with team members at all organizational levels regarding project progress updates.
- Recommend innovative solutions for improving operational efficiency within the organization's supply chain system.
Senior Production Planner / Buyer
ATI Industrial Automation
Apex, NC
03.2019 - 11.2021
- Production planning, out-plant vendor management, supplier relationship management
- Efficiently converted customer requirements into achievable manufacturing schedules
- Mentored and supported operations return team while maintaining a customer focus with a devotion to continuous improvement in quality and service.
- Developed and implemented production plans to optimize inventory levels, reduce costs, and meet customer demand.
- Monitored production schedules and adjusted as necessary to ensure on-time delivery of products.
- Coordinated with suppliers and vendors to ensure timely deliveries of raw materials and components.
- Analyzed current production processes and identified areas for improvement or cost savings.
- Negotiated contracts with suppliers to secure optimal pricing and terms for goods and services.
- Established strong relationships with key stakeholders including customers, vendors, suppliers.
- Developed detailed plans to manage resources effectively while meeting customer needs in a timely manner.
- Resolved any issues related to material shortages or quality control problems in a timely manner.
- Conducted periodic reviews of existing supplier agreements for cost optimization opportunities.
- Assisted in developing training programs for new employees related to production planning functions.
Senior Operations Return Specialist | Planner
ATI Industrial Automation
Apex, NC
11.2016 - 03.2019
- Liaised between sales, operations and quality, coordinating and planning reverse logistics and customer product support while maintaining a customer focus with a devotion to continuous improvement in quality and service.
- Performed detailed reviews of customer returns to identify any discrepancies.
- Managed customer relations by responding promptly to inquiries, complaints, and requests regarding returns.
- Maintained accurate records of all returned items in database systems.
- Provided customers with instructions on how to properly package their returns for shipment back to the company.
- Resolved disputes between customers and other departments concerning returns.
- Identified trends in customer returns that could be used to improve product quality or enhance service offerings.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Senior Sales Administrator
ATI Industrial Automation
Apex, NC
03.2011 - 11.2016
- Inside sales support for key account managers, specializing in international accounts and force / torque sensors
- Created and maintained database of customer information, including contact details, purchasing history, and preferences.
- Maintained accurate records of all sales activities in CRM system.
- Responded promptly to customer inquiries via phone or email regarding product availability, pricing, delivery times.
- Collaborated with internal teams on projects that require a multi-disciplinary approach.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Reviewed customer orders for accuracy and completeness before entering into the system.
- Verified product availability, pricing, and shipping information prior to order entry.
- Processed orders in accordance with company policies and procedures.
Inside Sales Specialist
Bisco Industries Inc.
Apex, NC
12.2008 - 03.2011
- Cultivated and strengthened customer relationships to drive revenue growth.
- Leveraged digital and telephone approaches to generate sales leads.
- Conducted market research to identify potential customers, competitors and industry trends.
- Maintained strong relationships with existing customers through regular contact and follow-up calls.
- Provided timely feedback on customer inquiries, complaints, and requests for information.
- Identified opportunities to expand customer base by attending networking events and conferences.
- Organized trade shows and other events designed to promote brand awareness among target audiences.
- Performed administrative tasks such as answering phones, filing documents, entering data into databases.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Delivered superior customer support to improve account retention rate.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Maintained detailed account records and contact logs to facilitate sales process.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Arts - Business Administration
Ashford University
01-2011
Skills
- Microsoft Office
- Microsoft Excel
- PowerPoint
- Database Management
- Customer Service
- Supply Chain
- Continuous Improvement
- Process Improvements
- Lean Manufacturing
- Increasing Efficiency and Productivity
- Forecasting
- Supply Chain Planning
- Data Analysis
- Team Leadership
- Training and Development
- Time Management
- Decision-Making
- Project Management
- Written and Verbal Communication
- Effective Customer Communication
- Stakeholder Relationships
- Stakeholder Rapport
- Safety Practices
Timeline
Manager, Materials Planning
KIND Snacks
01.2026 - Current
Senior Analyst, Materials Planning
KIND Snacks
08.2024 - Current
Senior Demand Analyst
ATI Industrial Automation
11.2021 - 08.2024
Senior Production Planner / Buyer
ATI Industrial Automation
03.2019 - 11.2021
Senior Operations Return Specialist | Planner
ATI Industrial Automation
11.2016 - 03.2019
Senior Sales Administrator
ATI Industrial Automation
03.2011 - 11.2016
Inside Sales Specialist
Bisco Industries Inc.
12.2008 - 03.2011
Bachelor of Arts - Business Administration
Ashford University
Volunteer Interests
- ATI Industrial Automation / Novanta Safety Committee Chairperson, 2022-Current
- JV Men's Basketball Program Manager, Willow Spring HS 2025-2026
- Washington GT Magnet Elementary PTA President, 2021-2022
- Washington GT Magnet Elementary PTA Vice President, 2019-2021
- Wake Medical Center Ronald McDonald House Volunteer, 2011-2014