Jessica D. Michel

Orlando

Summary

Detail-oriented professional with 5+ years of experience in social services and financial risk mitigation. Skilled in conducting safety and fraud investigations, managing large data sets, and ensuring regulatory compliance. Streamlined case processes and reduced financial loss while navigating legal mandates. Seeking to apply investigative expertise in a Compliance or Risk Management role.

Overview

years of professional experience

Work History

Compliance & Safety Investigator

Georgia Department of Human Services

Atlanta

11.2024 - Current

Conducted 50+ monthly high-stakes risk assessments, utilizing data-driven analysis to mitigate liability and enhance compliance.
Developed solutions to improve processes and support team efficiency.
Managed complex caseloads in strict accordance with Federal ASFA guidelines, ensuring documentation met rigorous audit-ready standards for compliance.

Regulatory & Safety Analyst

lorida Department of Children and Families

Tallahassee

01.2024 - 11.2024

Executed deep-dive research into historical case data, identifying risk patterns and potential liabilities for state.
Workflow Management: Triaged and assigned over 1,200 cases annually to law enforcement and county units while maintaining strict reporting accuracy.
Investigated rights violations and service inadequacies, recommending strategic improvements to enhance system effectiveness.

Corporate Fraud & Risk Specialist

Bank of America

Miami

02.2021 - 01.2024

Monitored high-volume, complex financial transactions to detect and neutralize fraudulent activity, safeguarding institutional assets.
Generated risk-insight reports for senior leadership, ensuring compliance with federal banking regulations and internal audit standards.
Collaborated with global security teams to develop and implement fraud-prevention strategies.

Financial Data Analyst & Systems Specialist

West Coast University

Doral

07.2020 - 02.2021

Advanced Data Analytics: Developed sophisticated Excel models to track, analyze, and report on large-scale financial datasets, enhancing decision-making processes.
Quality Assurance: Executed data cleansing and validation protocols, identifying discrepancies to uphold financial accuracy and ensure audit readiness.
Systems Administration: Leveraged Deltek and Costpoint ERP systems to manage complex accounting operations, guaranteeing data integrity across all financial records.

Education

Bachelor of Science - Psychology

Florida A&M University

Tallahassee, FL

04-2022

Skills

Technical: Deltek, Costpoint ERP, Advanced Excel (VLOOKUPs, Pivot Tables, Data Validation)
Compliance: Risk Mitigation, Federal ASFA Guidelines, Solution-Based Casework (SBC)
Data analysis
Risk assessment
Fraud detection

Operations: Fraud Investigation, Regulatory Auditing, Financial Mitigation, Data Cleansing

Timeline