Jessica D. Walker
Jacksonville,FL
Summary
Successful Contract Manager bringing skills in risk management, contract preparation, contract negotiations and service coordination. Administers contract terms effectively by continuously tracking progress and deliverables. Effective at handling simultaneous contract timelines and maintaining strict schedules. Specializes in Project Management.
Overview
7
7
years of professional experience
4
4
Certification
Work History
Contract Manager
Department Of Children And Families
10.2020 - Current
- Approved and evaluated invoice payment and monthly expenditure reconciliation reports for executed contract portfolios ranging from $45 Million Annually to $421,650.00 Annually.
- Tracked contracts for life cycle management and monitoring compliance and issued regular tracking reports covering current status and upcoming milestones.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships and product management.
- Facilitated monthly stakeholder meetings to review contract performance, program tasks, and financial viability.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms, if required imposing corrective action plans.
- Negotiated and administered service contracts for Community Based Organizations, Grants, Legislative Member Projects, and Memorandum of Understanding (MOUs).
Program Manager
Department Of Children And Families
01.2019 - 12.2020
- Addressed and resolved technical, financial, and operational concerns by working with stakeholders and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams timely and within budget.
- Facilitated in-person workshops and conducted one-on-one training to educate clients and team members.
- Held weekly iteration meetings with stakeholders that discussed and reviewed progress and statistical data related to project plan and client survey responses.
- Worked with subject matter experts to develop and implement trainings to promote better learner experiences for clients.
Training and Development Coordinator
Department Of Children And Families
03.2017 - 01.2019
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness, acting as subject matter expert.
- Met department budgets by monitoring and reviewing training expenses to report on Annual Progress and Service Report (APSR) which was submitted to Children's Bureau for federal review.
- Planned and conducted client trainings with emphasis on maximizing Title IV-E Training Funding.
- Wrote training manuals for Child Protective Investigator employees and Case Management positions according to strict federal guidelines and Title IV-E Training protocols.
- Facilitated virtual, in-person and blended learning sessions.
- Managed client training process workshops for more than 200 employees each year with 90% client retention and education competency rate.
Education
Masters of Applied Social Science - Public Administration
Florida Agricultural And Mechanical University
Tallahassee, FL08.2017
Bachelor of Science - Political Science
Florida Agricultural And Mechanical University
Tallahassee, FL08.2013
Skills
- Policy Management
- Risk Advisory
- Project Management
- Vendor Relationship Management
- Team Collaboration
- Training Solutions Development
- Process and Procedure Refinement
- Technical Training
- Financial Management
- Regulatory Compliance
- Strategic Planning
- Trend Analysis
Certification
- Certified Statewide Facilitator, Department of Children and Families
- Florida Certified Contract Manager - FCCM- License #5406-18102
- Florida Certified Contract Negotiator - FCCN - Pending License
- Project Management Professional - PMP - License #3374297
Technical Systems
FLAIR (Florida Accounting Information Resource), IDS (Florida DCF chart8 system), FSFN (Florida Safe Families Network), FACTS (Florida Accountability Contract Tracking System), Tableau Contract Management, CBC Financial Application, CERS (Contract Evaluations Reporting System), CARS (Contract Accountability Reporting System), RMS (Random Moment Sampling System), Microsoft Office Suite (Microsoft Outlook, Microsoft Excel, Microsoft Word and Microsoft PowerPoint, Microsoft Teams), WebEx, Zoom, GoToMeeting, Trello.
Timeline
Contract Manager
Department Of Children And Families
10.2020 - Current
Program Manager
Department Of Children And Families
01.2019 - 12.2020
Training and Development Coordinator
Department Of Children And Families
03.2017 - 01.2019
Masters of Applied Social Science - Public Administration
Florida Agricultural And Mechanical University
Bachelor of Science - Political Science
Florida Agricultural And Mechanical University