Jessica Danyus
Gulfport,MS
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Winn-Dixie Supermarkets
Gulfport, MS
04.2022 - Current
- Monitored daily cash flow, prepared bank deposits and balanced tills.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Performed periodic audits of cash drawers to ensure proper accountability of funds.
- Trained new cashiers on proper use of registers and store policies.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Retail Resolution Specialist
Amazon
Gulfport, MS
10.2018 - 01.2022
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Drafted correspondence to customers regarding resolutions of their issues.
- Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions.
Customer Service Manager
Walmart
Biloxi, MS
03.2016 - 09.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
GED -
Waveland Library
12-2000
Skills
- Flexible work schedule
- Willingness to learn
- Problem-solving abilities
- Time management abilities
- Cash handling expertise
- Financial reporting
Timeline
Customer Service Associate
Winn-Dixie Supermarkets
04.2022 - Current
Retail Resolution Specialist
Amazon
10.2018 - 01.2022
Customer Service Manager
Walmart
03.2016 - 09.2018
GED -
Waveland Library
Similar Profiles
Nichole PetersonNichole Peterson
Customer Service Manager at Winn-Dixie SupermarketsCustomer Service Manager at Winn-Dixie Supermarkets
Diane MarpleDiane Marple
Store Receiving Specialist at Winn-Dixie SupermarketsStore Receiving Specialist at Winn-Dixie Supermarkets
JEREMY GULLICKSONJEREMY GULLICKSON
Meat Department Manager at Winn-Dixie SupermarketsMeat Department Manager at Winn-Dixie Supermarkets