Jessica Danielle Conway
Cross Plains ,TN
Summary
Accomplished Senior Billing and Reimbursement Specialist with a proven track record at Innovative Renal Care, enhancing accounts receivable by reducing aged accounts. Skilled in medical billing and customer relations, demonstrating exceptional problem-solving and teamwork. Expert in ensuring compliance and improving financial outcomes through meticulous attention to detail and quality assurance.
Overview
25
25
years of professional experience
Work History
Senior Billing and Reimbursement Specialist
Innovative Renal Care
08.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved outstanding accounts receivable by reducing aged accounts with follow up and meeting payer requirements. Responsible for Accounts Receivable > than 3 years outstanding.
- Collaborated with cross-functional teams to achieve project goals on time.
- Promoted a positive work environment by actively participating in team meetings and contributed ideas for process improvements.
- Provided excellent customer service, handling sensitive accounts with professionalism and empathy.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Identified trends in unpaid accounts.
PATIENT ACCOUNT REPRESENTATIVE
DaVita
06.1999 - 08.2021
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Education
High School Diploma -
East Robinson High School
Cross Plains, TN05.1992
Skills
- Coordination of ESRD Benefits
- Medical Billing
- Customer Relations
- Multiple arena of Account Receivables
- Expert Problem Solving
- Resource Allocation
- Attention to Detail
- Multitasking
- Documentation Management
- Quality Assurance
- Team Player
Timeline
Senior Billing and Reimbursement Specialist
Innovative Renal Care
08.2021 - Current
PATIENT ACCOUNT REPRESENTATIVE
DaVita
06.1999 - 08.2021
High School Diploma -
East Robinson High School