Jessica Davis
Cayce,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Self-Contractor (Business Owner)
Pure Romance
05.2018 - Current
- Offers each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- In charge of daily operations of the business, to include inventory.
- Following up with customers
- Staying abreast with product lines, promotions, and sexual awareness.
- Troubleshooting product issues.
Manager
Absoulute Audio
01.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Answer a return customer phone calls
- Providing quotes for desired product.
- Scheduling customers for their needs.
- Housekeeping duties as needed.
Customer Service Representative
Palmetto GBA LLC
09.2008 - 02.2009
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Store Manager
Little Caesars
07.2007 - 07.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Shift Manager
Pizza Hut
07.2004 - 07.2007
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Answered high-volume phone calls.
- In charge of quick deposits for emergency situations.
- Equipment sanitation procedures.
- Food prep for daily operation.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree - Accounting
Everest University
Fort Lauderdale, FLHigh School Diploma -
Brookland-Cayce Senior High School
Cayce, SC05.2007
Skills
- Business Planning
- Sales Activities
- Customer Relations
- Negotiation
- Business Development
- Staff Management
- Customer Service
- Product testing
- Materials preparation
Timeline
Self-Contractor (Business Owner)
Pure Romance
05.2018 - Current
Manager
Absoulute Audio
01.2012 - Current
Customer Service Representative
Palmetto GBA LLC
09.2008 - 02.2009
Assistant Store Manager
Little Caesars
07.2007 - 07.2008
Shift Manager
Pizza Hut
07.2004 - 07.2007
No Degree - Accounting
Everest University
High School Diploma -
Brookland-Cayce Senior High School