Jessica E. Braithwaite
Bryan,TX
Summary
To make use of my interpersonal skills and years of hands on employee knowledge to achieve the goals of a company that focuses on innovation, limitless growth and expansive possibilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Agent
Texas Farm Bureau
07.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Sales Executive
StyleCraft Homes
07.2023 - 07.2024
- Built diverse and consistent sales portfolio.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
Sales Executive
TILSON CUSTOM HOMES
08.2020 - 07.2023
- Utilizing personal time to stay on top of ever changing industry standards and protocols and relaying any competitive information to regional managers and VP’s
- ALWAYS listening to customer concerns and overcoming objections with verifiable knowledge
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
Human Resources Business Partner
BLMAR Enterprises
01.2018 - 06.2020
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Advised senior management on organizational development and change management initiatives.
- Developed and delivered special events for company employees.
- Recruited top talent to maximize profitability.
- Discovered and resolved complex employee issues that affected management and business decisions.
Administrative Executive Assistant
TEXAS A&M AGRILIFE EXTENSION SERVICE
01.2011 - 01.2014
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Liaised between clients and vendors and maintained effective lines of communication.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed and maintained automated alert systems for important deadlines.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Wrote reports, executive summaries and newsletters.
Education
Associate Of Business Administration - Business Administration And Management
Wharton County Junior College
Wharton, TXGraduated -
Bay City High School
Bay City, TXSkills
- Highly organized, crisis-resilient, driven, motivated and above average interpersonal skills with a talent for effectively and efficiently implementing exciting company values and delivering positive company culture
- SOP Adherence
- Interpersonal and Written Communication
- Solution Optimization
- Client Development
- Operational Efficiency
- Problem Investigations
- Employee Guidance
Timeline
Agent
Texas Farm Bureau
07.2024 - Current
Sales Executive
StyleCraft Homes
07.2023 - 07.2024
Sales Executive
TILSON CUSTOM HOMES
08.2020 - 07.2023
Human Resources Business Partner
BLMAR Enterprises
01.2018 - 06.2020
Administrative Executive Assistant
TEXAS A&M AGRILIFE EXTENSION SERVICE
01.2011 - 01.2014
Associate Of Business Administration - Business Administration And Management
Wharton County Junior College
Graduated -
Bay City High School
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