JESSICA E. FRATRIK

HRIS: Develops a full and detailed understanding of HR data available across the enterprise, including familiarity with all of the systems involved in maintaining that data

• Partners with the HR Director to evaluate the HRIS system to identify points of improvement
• Partners with internal stakeholders to develop technology solutions that help to streamline and automate HR processes
• Implements process improvements designed to improve efficiency and the user experience with the system
• Serves as the go-to subject matter expert for the HRIS system used in the organization
• Serves as the key liaison between HR and IT ensuring HRIS data and transmission from the HRIS system to IT is both timely and accurate
• In conjunction with HR Talent & Development Manager, conducts training, including developing user procedures and guidelines and documentation for all new field users
• Utilizes interpersonal skills when working with various customers and peers to accomplish project goals

Benefits: Responsible for the oversight of benefit enrollment for benefit eligible personnel

• Approves benefit changes in the HRIS system
• Analyzes benefit deduction files and handles updates, reimbursements and adjustments as needed
• Generates and submits monthly invoices to benefit carriers
• Provides support for benefit related questions from the field and is point of contact for any benefit issues
• Responsible for addressing correspondence sent to the Stone Mor benefit email address and StoneMor benefits fax
• Respond to written benefit information requests from government agencies and Human Service providers
• Facilitates in the 401k and 1165 weekly contributions and loans
• Creates communications on current and new Benefit Programs for Management and Employees
• Works with third-party administrators to evaluate account structure issues and file feed implementation
• Independently handles benefit corrections as needed

Compensation: Evaluate compensation programs and develop reporting analysis for budgeting purposes and turnover

• Audit employees' wages due to any raised concerns and/or internal initiatives
• Handles investigations of employee complaints regarding wage and hour issues
• Partners with the Employee Relations Team when employee complaints occur involving compensation or wage and hour issues
• Responsible for building, running and reviewing reports such as hours, earnings, turnover and overtime
• Updates HR Director regularly on status of any issues related to compensation, including any ongoing audits
• Provided troubleshooting and technical assistance in use of Paychex and Paycom systems.
• Various HR Department Projects as assigned

• Recommends strategies, policies and procedures for new programs
• Implements new systems to continually improve the efficiency of the department, and company as a whole
• Performs benefit administration for 401k
• Conducts the recruitment efforts, company wide
• Including screening resumes, scheduling interviews and conducting interviews
• Responsible for processing payroll, post payroll reports, initiating workers' compensation premium payments and 401k contribution files
• Calculates and constructs commission statements on a larger scale
• Plans and coordinates meetings with the entire department to keep all subordinate employees informed
• Council managers before executing disciplinary action
• Trains new managers on managing employee's performance
• Handles employee relations counseling, outplacement counseling and exit interviewing
• Plans and organizes board meetings, trips and all travel arrangements
• Coordinates travel arrangements for all traveling employees, including all remote new hires that come to headquarters for orientation
• Maintains vendor credentialing accounts for sales representatives and Respiratory Therapists
• Assists the executive team with projects and tasks
• Maintains strict confidentiality, always.

• Constructed offer letters and initiated the new hire process
• Conducted new hire orientation
• Reconciled benefit statements and initiated payments to carriers
• Administered the performance review process
• Managed and tracked disciplinary action procedures
• Counseled managers before executing disciplinary actions
• Assisted with recruitment tasks
• Reported, maintained and monitored workers' compensation claims
• Performed exit interviews
• Coordinated travel arrangements for out of town employees
• Responsible for ordering and distributing employee apparel, such as scrubs, jackets, t-shirts and polos.

• Administered benefit enrollments/terminations
• Processed new hire paperwork
• Complete Form I-9 verification and E-Verify
• Initiated and reviewed background screening
• Conducted new hire orientation
• Prepared and assisted in processing payroll
• Constructed and calculated commission statements
• Scanned employee files and maintained records
• Prepared correspondence as needed
• Assisted in the conversion to a paperless HRIS system.

• Sales/service- communicating with local companies to provide, payroll deducted, voluntary benefits
• Met with an average of 5 clients per week, consistently
• Created sales contacts with on- and off-premise accounts
• Licensed life and health insurance agent

• Began basic lending training
• Opened, updated and maintained customer accounts and relationships
• Supervised teller line and addressed internal issues
• Authorized to sign cashier's checks within limitations
• Completed the following branch audits: safe-deposit boxes, teller drawers, fine count vault, coin processing machine, ATM and cashier's check applications
• Completed safe deposit box billing Acted as Assistant Branch Manager, During this time, I contributed to winning “Top Branch of the Month” in our internal cross-sales competition, three times
• Responsible for ensuring the branches were opened and/or closed securely and efficiently

• Assist customers with account opening and account changes;
• Perform credit, OFAC and Deluxe Detect checks Order checks for customers using Deluxe Detect Ordering Services
• Fill in on the teller line if needed
• With this position, I was one of two individuals chosen to run a branch inside of a local grade school
• This branch is a fully functional branch run by student tellers
• My duties in this position required me to supervise the branch and assist the students' conduction of transactions.

• Processed deposits, withdrawals, safe deposit box entries, night drop deposits and various other daily bank transactions
• Cash handling: including daily drawer balance, obey cash limits
• Daily settlement of ATM, coin processing machine and cash advance machine Referred customer issues to proper supervisory staff
• Performed secure opening and closing procedures
• Completed monthly audits of ATM slips, coin processing machine slips, cashier's check applications
• Take over vault teller responsibilities in absence of branch vault teller
• For example, opposite shifts and vacations
• Ordered necessary supplies to keep the branch functional
• Quickly transitioned to Backup Vault Teller Assisted in training of new tellers.